9/16/24
Unfair Charges and Shady Practices at Glenview House Apartments – Beware
I recently moved out of Glenview House Apartments, and while my stay was generally pleasant, the end-of-lease experience was extremely disappointing and frustrating. They caused me lots of stress trying to get my security deposit refunded. Although I cleared my apartment ~15 days prior to my lease end date.
Despite multiple requests for a walkthrough, management ignored me. After moving out, I received a bill for about $2500 ( $1,500 + $1000 security deposit) for carpet replacement in both... bedrooms and repainting for very minor paint chipped on the wall. They later agreed to remove the carpet replacement charges after I shared my video, which clearly shows no damage to other bedroom carpet at all. They still insisted on charging for repainting, which should fall under normal wear and tear.
Normal wear and tear should be covered by routine maintenance, but management unfairly charged me, significantly reducing my security deposit. Despite providing evidence that I left the apartment in a clean condition, they refused to refund the full deposit.
This experience has left a sour taste in my mouth. I cannot recommend Glenview House Apartments due to their unfair handling of move-out procedures. If you decide to rent here, be prepared for potential disputes and unfair charges when you move-out. I strongly recommend recording a very detailed video during your move-in and move-out walkthroughs along with management.
Review from Apartments.com
Property Manager at Glenview House responded to this review
We appreciate you sharing your experience. Moving is always a stressful experience and we are sorry to hear of the difficulties you encountered. If you would be willing, please reach out to our Property Manager at (475) 268-1231 so we can discuss... this matter in hopes of reaching a resolution.