4/11/24
Terrible customer service and poorly managed, no-showed my appointment
I made arrangements to view the property at a specific time, as I had flown in only for the day. I flew to DC for two reasons: (1) to meet my new cohort and (2) to view this property and sign a lease. They blew me off, closed early, and wouldn't answer the phone. When I finally heard from the agent five days later, she had an attitude about the whole situation and rudely told me the unit was no longer available. Based on all the reviews, this place has a historical customer service problem.
Review from Apartments.com
Property Manager at Varsity On K responded to this review
I'm really sorry for any inconvenience you experienced. What you've described is not the kind of service we aim to provide, and I assure you that we take this feedback seriously. If you're still interested in visiting our property and giving us a... chance to make things right - please reach out directly. Thank you, Shawneek - Community Manager - (202) 795-3351