The Outlook at Greystone Apartment Homes

Where do I even begin? On our move-in day, we arrived excited to settle in, only to be told that they did not have a unit ready for us. Let that sink in— we showed up, and there was no apartment for us. This was just the beginning of an absolute horror show. We should have taken that as a sign and ran!
Once we finally moved in, the problems started piling up. Our first unit reeked of smoke, and the complex did NOTHING to address the issue. After months of complaints, we had to suggest moving... apartments ourselves because they clearly weren’t going to fix it.
In our second unit, the front door wouldn’t lock for over a week. We notified maintenance immediately, but they took their sweet time, leaving us feeling completely unsafe in our own home. When they finally showed up, they entered the apartment without warning, despite us specifically asking for notification before they came.
The pool? A greenish and cloudy mess. When we asked about it, someone in the leasing office told us to fix it ourselves. The audacity of that response is beyond belief.
Speaking of the leasing office, it’s a complete joke. The office is rarely staffed, and when someone is there, they’re clueless and unhelpful. Taneisha, in particular, is never in the office and refuses to accommodate residents with jobs, claiming she can’t meet with anyone after 3:00 PM. It’s clear that no one at this complex knows what they’re doing—or cares.
The property itself is a hazard. The windows don’t open, so if there’s a fire, good luck getting out. Maintenance crews destroy the grounds by driving their golf carts everywhere, leaving the place muddy and ugly every time it rains.
The most horrifying part was the mold. It was everywhere in the bedroom, and when we reported it, we were gaslit and told there was “no mold.” Their solution? Painting over it. This blatant disregard for residents’ health and safety is disgusting.
To top it all off, when we moved out, they immediately sent our payment to collections, locked us out of our rent payment account, and made it impossible to resolve anything. This complex operates like a scam, preying on residents and leaving them worse off than when they arrived.
If you’re considering The Outlook at Greystone, don’t. Save yourself the stress, frustration, and health risks. This place is an absolute disgrace! Lee mas

From the welcome home sign at the front gate to the welcome basket left on my kitchen island, the staff at the Outlook at Greystone truly went above and beyond my expectations. Ebonie, Katey and everyone in the office and on staff truly seems to care, and that makes all the difference. Five stars!

Great place to live. The management and maintenance teams are very quick to respond and resolve any issue that we have, which is very important to us. The community is very clean and safe. Residents and staff are very friendly.

I’ve loved living in a peaceful and beautiful apartment so close to great shopping on the I-280 corridor of Birmingham. I enjoy the fitness room and nature trail!

The apartments overall are nice. But the soundproofing between apartments are almost nonexistent. I’ve lived in a few apartments and never been able to hear the persons phone ring below me until now. The parking is also a huge issue. They pack to many residents into a small space with not enough parking. People park in every conceivable space. I’ve had my bumper scraped here, presumably from someone trying to squeeze into somewhere to park. The staff also never answers the phone when you call,... you have to go down to the office. The gate never works either. Lee mas