Elevation Hoover Apartamentos

They only care about you when you are applying and trying to get you to move in. If KaMiyah answers the phone, you might as well hang up. She never knows what’s going on. She is uninformed. She is of little help. If you ask her anything, she will tell you to speak with upper management but upper management is out of the office. Terrible office staff. They will constantly call you and email you while you’re applying, but once you move in, they won’t be of any assistance.

I moved in February 22. My washer -that I rent from the leasing office- did not work. I called the leasing office, submitted an online maintenance request, sent emails, and left voicemails. Finally, after two weeks, maintenance came by, and confirmed they would have to order a new washer/dryer which would be delivered within three days. It’s been two more weeks since then, and it still has not been fixed. I’ve left voicemails. I went by the leasing office and KaMiyah was unaware of the status.... She never seems to know what’s going on. She never answers or returns call. She is not much help. The property manager is never in or if you stop by leasing office, there’s usually a sign on the door saying they are out of the office. I never received my mailbox keys when I moved in. I’ve called multiple times about that and was told they would have to cut another key. I Still have not received the keys either. This place will be in constant communication while they are trying to get you to move in, and once you do, you are on your own. Lee mas

Poor communication but only after they get your deposit. False promises.
Poor customer service …train your leasing agent she doesn’t seem to have any knowledge. It’s always “ upper management “ has to approve this and find you a unit…. Just assuming she needed to buy time knowing they didn’t have what they promised. Don’t waste your time. Make sure the unit is ready before you apply and save your money. They care about getting applications not the people living there.

Very poorly ran.

it is basically impossible to get the apartments to get anything completed for you unless it is something they want to get done, i have called 7 times in the past 3 and a half months and they keep lying to me saying they have someone scheduled to come but they never do. i’m getting very annoyed with how unavailable they are and thought that with the “new management” things would be handled better than they used to be honestly. they are so sweet and caring when you first move in but as soon as... you pay your first months rent they do not care about you anymore. very poor customer service. price isn’t too bad considering what you get until you realize how impossible it is to get them to do the job you pay them for. i would recommend looking at other places in hoover. Lee mas

If you want to have your water shut off for “maintenance” or “main line problems” almost weekly at this point. Then come on down to Elevation Hoover. I am currently writing this at 9:50pm and the water has been shut off since 9:00am this morning. It’s ridiculous and constant. This new management does not know who to hire for what problems, and they never return voicemails left. They let people shoot guns with no ramifications, damaging cars. They half fix problems in your apartment. Like putting... paint over water leaks, instead of replacing the wet DRYwall.
I have lived here for three years and miss the old management who actually knew how to do their job. Luckily I will not be renewing my lease once it ends in December. Good luck to the fool who moves in next. Lee mas