The Reserve at Research Park Apartamentos

Maintenance? Non-existent. You'll never get work done even if your place is unlivable. All they care about it collecting rent, and they can't keep staff or management companies on for long

If you decide this might be a good place for you to move in, please think again. This place is absolutely trash along with the constant changing leasing team and management. Nothing will ever get done especially if it's an emergency. You literally have to go down to the office and harass or beg them because they refuse to answer the phone or someone just hangs up on you. We've been living here for about 4 years now and it's just been a neverending train wreck. One of the units we lived in before... we transferred to a new unit had one of the water heaters going out on us. After we inspected a bit, we found that half of the water heater closet was half filled with black mold. And of course the water heater and AC are in the same place so you know it's blowing some of that mold out into the rest of the apartment. Once somebody could be bothered to come out, they noticed it had been so neglected that it ate away at the flooring so severely that it looked like it was close to falling through to the downstairs unit. God forbid you try and talk to them about the issues in the office. They'll either ignore you or give you an attitude when you prove them wrong on everything they're giving you an excuse for. Also don't expect to see a manger because they'll almost never talk you or address things themselves even though that's their job. Also if you look at their reviews closely, you can see that they reviewed and commented on their own review to cover up all the real and horrible ones people have left. If you see a five star review, it would be wise to ignore it and just pay attention to all the negative reviews as everything in them that's going on is 100% accurate. Since the 4 years we've been here, I think they went through at least 4 different management and leasing staff. Got so bad that they literally had to split up the apartments into 2 different communities and separate staff and management because they failed everytime to manage these apartments. They've also been through multiple different owners to which never mattered because they were just as useless as the last one. Also if you like having running water think again. Water will always be turned off with barely any notice on a weekly basis. They hire the most crappy contractors who just put a bandaid on everything since the management is so cheap and doesn't spend the money for actual repairs and not just a bandaid. Also be prepared to be infested with bugs and never have pest control come by. Lee mas

AVOID IF POSSIBLE !!!!!!

I could write a BOOK and probably make a movie on all the stuff me and my fiancé have been through. Please avoid this area, they are very UNPROFESSIONAL! DO NOT keep their word & very nasty apartments. Just about ALL their apartments have mold & leaks with a lot more issue. Please avoid!

If you decide to move here, against all sound advice to the contrary, please do so with awareness and understanding. Your maintenance emergencies will not be handled as bonafide emergencies. There will be times, that you will not even be able to speak to anyone. You will call, and get no response. You will leave messages, to no avail. You will be able to count on, however, emails, explaining, ad nauseam, how to adequately decipher the difference between an emergency and non-emergency as it... pertains to maintenance issues. This, is necessary I’m sure. I’m sure that residents complaining about maintenance issues, after categorizing them incorrectly, is the main issue. If only there were a better system in place they would know if the issues they were ignoring were big issues or small ones. I am not aware of any concerns being prioritized whether emergent or otherwise. Though you may never see a resolution, especially if it’s a leak, at least you will be well-versed on how to properly submit your maintenance issue. If my ongoing leak is being “handled” I would hate to see how NON emergencies are prioritized. I don’t know what to do as I watch my ceiling slowly deteriorate as cracks form an the drywall gives way a little more each day. Oh I know! There was a recent email about how backlogged they are with maintenance requests and how it’s best to exercise patience and understanding in these situations.. I’ll reread that as I wait for a response. Absolutely absurd. Don’t move here unless you are both patient and wise enough to know about maintenance issue prioritization .. because you will definitely need both in order to survive. Lee mas

Upon move in I did not have WiFi for a month for what was supposed to be a WiFi-ready apartment, and when I told management they told me to deal with it and they could not do anything about it. We have had someone try to break into our apartment, a shooting right outside our door, and my car was rummaged through and robbed. If you need maintenance, you are better off doing it yourself because they will not show up for months. A neighbor of mine also had to call the cops at one point because one... of the maintenance crew was making her feel uncomfortable. The website prices are also incorrect, and they charged us about $300 per month than what it said online along with hidden utility fees that we found out about two months into our rent. The floors are roll-out and very cheap, and the granite countertops seem to be put together haphazardly. If you live in the bottom unit of a building, you will also hear every step your upstairs neighbors make. There are plenty of other apartment complexes that are nicer quality and not as expensive as this place. Lee mas