16/6/23
Bad service fail to remove MOLD
They been letting mold grow in my apartment for about 1 month in a half. Come and paint over it, it grow within a few days. Never called a professional to come and check it out after several complaints.
Reseña de Apartments.com
2 personas encontraron esto útil
Administrador de la propiedad en Napa Valley respondió a esta revisión
Kentrell,
I'm so sorry you feel as if we allowed your concerns to go unheard or neglected. When you first put a work order in regarding your issue, maintenance immediately came over to rectify the problem. When you came by the office, you spoke... with me directly and I came to your unit myself. I informed you that I would send maintenance back over as well as send a contractor out to make repairs. The contractor did come out, twice, and remedied the issue. My staff and I take all work orders seriously and get them done as quickly as possible. When dealing with outside contractors, we have to work off of their schedule. If you have further issues with your repairs, please don't hesitate to reach out.
Aareon Hillery
Property Manager
Napa Valley Apartments