Enclave at Arrowhead Apartamentos

Awful roach problems that they do not fix or acknowledge.

Let me just start by saying that I paid my rent early, in full, every single month and had caused no problems on premises. I know it's not always the norm at complexes. That said, the office staff has zero organizational skills and I never received my move-in lease agreement or cost sheet until the DAY OF getting my keys, only AFTER continual emails/phone calls to push things along. The fact that I had to keep asking for things to get accomplished instead of a smooth process (since that's what... the leasing office is supposed to be good at) was super frustrating. Black mold in every bathroom and AC intake area. The spa/hot-tub was often closed for maintenance. Pool bathrooms were always locked. The grills barely worked. My heating/AC unit went out at least three times and I had missed work because of it. Then my washing machine broke, so there's another two days to diagnose and then fix it and no laundry for weeks. My move-out should've been simple, but the office never sent a reminder of the leasing ending, and I thought it was a 30-day notice that was needed, not 60 days (my bad). They even had my leasing agreement in office that showed 2/3/23 as my move out date when my physical SIGNED copy said 2/10/23, so it's concerning what kind of record keeping their doing... When I contacted the office about the Notice to Vacate, I was told the property management company "American Capital Realty Group" was running behind on their renewal letters. When I emailed that company, they claim they don't HAVE to send those notices, it's just a courtesy. So I got hit with an extra week of paying rent at a higher rate. It was the holidays and I'm a single mom, but no one was willing to help me. So I reluctantly paid what I owed, even moved out over a month early because I just wanted to get out of that place and into my home. When I got sent my final bill, I was charged $50 for water WHEN I DIDN'T EVEN LIVE ON PREMISES FOR 6 WEEKS. I asked for an explanation from the office the day I received the bill and received zero correspondence. It was like they completely washed their hands of me, then sent me to collections while I waited for a response. I tried to contact their property management company via email and phone, no response at that point either. I had nothing but conflicting information from the office staff members, none of which knew the real answers, probably because they were always revolving employees. Lee mas

I have been a resident here for 10 years. I can tell you from experience, There is no better value in this area then Enclave at Arrowhead. I recommend the experience that Enclave offers.

Living at Enclave, where the staff is responsive and consistently acts with integrity, has been a great experience. The grounds are well kept and the floor plans and features dont leave you feeling like you are renting a box to live in.

It is in a very good location surrounded by food and activities