Sonoran Flats Apartamentos

I’ve lived here for a couple years now and had two different units with the complex it’s a shame how they treat you once you move in and maintenance is lackluster to say the least I had over 26 maintenance requests open for various things like my washer and dryer not working , missing ceiling panels and mold the maintenance guy that has came to repair before asked me if I had any drugs for him it’s just a downright terrible place to live police are always here and you here gunshots Atleast 5... times a week. This complex needs new management or to be torn down. The renovations units are terrible standing in the tub or shower all you hear is cracking and creaking please save your family the time and hassle of living here Lee mas

The newly renovated apartments were really nice. My tour guide, Teddy, was amazing! Highly recommend these apartments for people looking in this area.

My experience at this apartment was terrible. I first want to start with the turnaround time for maintenance and end with collections for a charge I had already paid. My A/C unit broke several times in the hottest months of the year, at times it took weeks for them to look at and when I called the office at one time they even told me condensation is not an urgent issue even though buckets of water were filling from the A/C unit. When I moved out my A/C unit broke again. This time the repairs... were made a little more promptly but is sounded like a lawnmower in the apartment. The July after I moved out I was given the final bill, which I paid promptly after using a money order like when I moved in. I held on to the receipt for some time but after 6 months or so I eventually threw it out. nearly a year after I got a call from onni group from a collections agent asking for the money I already paid. Since I used a money order I did not have a receipt but I had a charge for the money order; however, I was told it would not suffice so I paid it again to avoid hurting my credit. All of this plus the units were still not renovated and high rent hikes every year. Not only that the smell of marijuana was everywhere as well as dog poop on the lawn. My recommendation is to steer clear and live elsewhere. It isn't worth it for a dingy dirty unit upon move in, especially with what they are asking now. Lee mas

Poor management, none of the work orders get done, no voicemails emails or portal inquiries get answered. You’re on your own at Sonoran flats after you sign the lease.

They do not answer the phone, they will mark maintenance requests completed when not. Charge unnecessary fees at will. Dirty grounds, unkept pools that are filled with trash. I paid my rent on time every month and they still have open maintenance orders from 2002 and it’s 2024. They group online maintenance requests together, so if you have an emergency, they group it with a non emergency and they won’t even get back to you. It’s not the best conditions for the money you pay