THE ACCESS Apartamentos

Tried to go in and view the property and followed the signs from the parking garage to the leasing office but every door was locked. I called to get help but couldn't walk around because of a disability and told the guy I was outside the fitness center in a hallway off the garage. He never showed. Someone left so i got in and found a woman with severe attitude. I wasn't yelling but was angry at this experience and instead of deescalting she spoke down to me. Said I should be lucky she's... willing to give me a tour without n appt. When she insisted j apologize to the guy when I told him where I was I asked for my ID back amd she threw it at me. Why would I ever want to live there with a person like her in the office. Again I was not yelling. A bit winded from my disability but not yelling Lee mas

Arnold is fantastic, I needed to renew my lease and with my job it was making it impossible to come down to the leasing office. I went by and was able to get the lease renewed in a very quick, easy and seamless interaction and a new lease signed. I couldn’t say anything better about this facility and their promptness and friendliness

1/8/23 This place is extremely dirty and smelly. Dog poop and pee all over the place. Packages stolen all the time. Homeless people sleeping in the halls and stairs inside the complex. NOT SAFE. Management and leasing staff is useless.

leasing is just not clear with them and they just be tryin to have more and more hidden fees

The price of the apartments for the quality is not worth it to me. The cleanliness and upkeep of the complex is not up to par. The hot tub has been broken for 3 months now with no updates to the community or even a single announcement. The dog poop throughout the community is unacceptable. The parking garage gate continues to be broken, the community generally feels unsafe and I never see security even though you promise security at the complex. Other than that it’s been great.