Promontory Apartamentos

This place is truly atrocious on many account! Firstly the location was decent at one time, but is now characterized by homeless camps and trash scavengers. Their solutions have been feigned and useless, as I still see more homeless people when I go to take out my trash than downtown Chicago. The care they pay to their residents is even more uninspired. I have reported everything from my faucet flooding my bathroom and leaking ceilings to problems with my neighbors playing EDM @ 12 o'clock at... night only being responded to with tired indifference. They are continuously negligent on everything from general path maintenance to landscaping. Allowing sides of building to be coated in webs and wasp nest, one of which it took 4 days to have removed from my front landing. One of my neighbors also complained about a recurring issues with cockroaches infesting their unit which I was told the owners had little to no interest in fixing. In regards to the much needed renovation that they have begun, I will say I have been woken up numerous times to music @ 6 in the morning that contends with the drill in regards to volume. The renovation is inconsiderate to those living there and clearly follows the trend of simply trying to sell you on a shallow vanity piece that simply does not stand in the face of scrutiny. Their amenities are all there simply to be listed as selling points, the pool is disgusting, the courts, pothole ridden, and their laundromat is consistently broken and overpriced. I would genuinely recommend the 3 homeless camp filled with drug addicts, all calling this backwater a home. At least the people there would be more considerate that the staff at this facility.
I hope this is helpful to those reading it, and PLEASE, for my sake and your own do not give this place business! Lee mas

If I could give this place 0 stars I would solely because of the office management. Angela the property manager told me directly customer service is not her job, so speaking to people with an attitude is common for her I am assuming, and when I was trying to speak about the problem that they have not given me the referral bonuses I was supposed to get. Constantly was cut off when speaking then told "don't interrupt me" and "this conversation was over". I went in there not aggressive but wanting... my issue solved I gave them two good residents and they get commission off of that.
**Don't live here if you want to be respected.
**Also not to mention all of the gates are broken and the homeless population in the area.
** also the grass hasn't been watered once since I moved in here.

Lee mas

This property has gone downhill in the last 2 years. Now if they don't want to do landscaping, they just cut the bushes back to sticks. The dumpsters just recently were moved so there is no longer one by my apt, but others are close to each other. It seems like they only want to cut corners and it shows. The office manager is extremely rude even to her own employees. You can overhear her berating them at times.

There is a homeless problem they are constantly on the property safety is a big concern. Was there for a little over a year and glad to be out of there never felt safe in my own apartment have read many other reviews that out line many problems especially when moving out. Do your research and drive by and make sure to look at the drainage culvert next to qt and in the was to see if that is who you want to live next to

I've lived at Promontory for a year, the location's great, close to everything! The Leasing & Maintenance staff were professional and quickly responded to your attention. The apartment was decent and great for anybody's budget. The reason I moved out was because I wanted a washer/dryer machine included in the unit. The laundry facility opens 24 hours and is a bit pricey, when I realized towels remain damp. If you don't have any issues above, Promontory is a perfect choice for you.