27/9/24
Management Needs Work
After 3 years at Stonegate It’s disappointing to have to leave a review like others on here but I don’t want anyone else to be surprised by the management’s behavior.
Despite returning the unit in a great condition (validated by multiple property managers from other apartment complexes) & (minus a little carpet spot that we anticipated a small distinguishable extra fee for), we received multiple $130+ deductions from our deposit. After jumping through hoops to receive the vendor invoices... legally obligated to us, there were no separate fees distinguishable from basic cleaning rates that were vague, broad, and incorrectly labeled. Therefore they were completely unable to explain how they came up with the Random ~$130 charges relative to the invoices.
Many other issues arose throughout our time here as welll:
We complained about unmanageable mold overgrowth in the bathroom that was seeping out from behind the shower panels/fixtures, to which maintenance said “all units have mold in them, but we’ll help you clean because you guys take good care of your unit”.
The maintenance and management frequently gaslit us about issues, such as when our AC broke in the middle of a heat wave (115°F outside) and told us it was working fine and that we just needed to close our blinds during the day (which we always did) despite it being 95° in the apartment with the AC set to 58°. After 5-6 days of back and forth, we got a portable (which did not alter the apartment temperature at all, and sent out a technician a few more days after that who immediately confirmed that the unit was busted and replaced it.
Furthermore don’t bother asking maintenance for help, since their solution was to fix everything with a poor silicone caulking job. The kitchen floor was peeling up, they fixed it with caulking. Roaches were coming from under the dishwasher, they caulked a peice of plastic to the from of the dishwasher instead of plugging their entrance behind it. Mold was seeping into the tub, the caulked over it.
Also be warned about the hefty utility fees, which is ironic considering the utilities frequently have problems, for example we never had hot water to any of our sinks unless the shower was running, and we’ve had around 10 hot water shutoffs this past year alone, not including the additional handful of times it just wasn’t working.
The renewal rates are also incredibly steep and only reflect a few dollars off market rate—there is little incentive to stay.
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