Cascades Apartamentos

They put everyone through collection when you move out for your final check except what they don’t mention is they don’t take you off even when you pay.... oh and kiss your security deposit good bye they’ll make up excuses to take it.

My family and I have lived in these apartments since 2013, the old management and maintenance crew were amazing! New management came in and they are terrible. The ladies in the front are always rude their customer service sucks. Any time we need a light bulb or something fixed in our apartment it takes days for maintenance to finally come. I used to love living here but now it’s just terrible.

I lived at Crown point from 7/14 -11/19. Read your lease before you give them any deposit. Theres a 60 day move out notice requirement. They will also try and illegal keep large portions of your deposit. I received a notice in the mail from a collections company only a week and a half after moveout that I owed$140 over my $925 deposit. I had not yet even received my move out statement so I contacted the office. I was then emailed an invoice for their office that I was being charged a cleaning... fee, carpet replacement fee, the last months water and garbage (which they admitted was incorrect since I paid this with my last months rent) and a painting fee which came out to almost $1,070. They are claiming there was smoke damage ( I dont smoke, never used the fireplace, no candles, or anything else that causes smoke) in my unit which is why I was charged $340 for painting. The marks the are referring to is just dust that accumulates when furniture is in one spot for a period of time and is within normal wear and tear and I am not legally responsible to pay the painting under California Tenant Laws.The manager came back and said they werent necessarily smoke damage, but were marks that required painting. I asked to see any invoice or assessment by a professional that the marks were smoke damage, but was never provided that even after several requests. They are obviously trying to get around the wear and tear laws by claiming the dust on the walls was "smoke damage" They did admit that they sent me to collections too early as my final walkthrough was on 11/11/19, the charges were assessed by them on 11/13 and the letter I received said that the amount due was sent to collections on 11/24/19. The manager used tactics to try and shame me back and forth for almost a month that their office paid a lot to make the unit re-rentable. The unit only needed to be professionally cleaned, which im not disputing the charge for. I am disputing that they are breaking California tenant laws by charging me for paint after living there for 5.3 years and having only wear and tear marks on the walls which are not legally chargeable for, that they have poor office management to incorrectly charging me again for water and garbage, and immediately sending the balance to collections, all of which is also illegal according to a real estate attorney I spoke with.Make sure you have your unit professionally cleaned as they will use any excuse to charge you more in order to keep your deposit. Lee mas

I can't believe the treatment I'm getting as a tenant here. I have been here for over 2 years with a stellar rental history. I received a letter concerning lease renewal with a date that management needed to be notified by to receive the lowest possible lease amount. Of course, I notified them by that date to receive the lower rate. I did have a dilemma whether or not I was changing apartments when at no time did anyone mention that I would be in jeopardy of losing my early bird lease... agreement amount if I don't decide by a specific date. Now I am signing my lease and the amount is not the amount quoted. This is ridiculous. I did like this place but I won't be staying. Lee mas

After looking through these reviews, I am seeing a lot of them are from previous and current staff. This is a reflection of how this complex does business. They are not ashamed of screwing their tenants over, nor handling situations professionally.

My husband and I lived here for 2.5 years and although the grounds are beautiful, we were strongly disappointed in new ownership. Due to all the current upgrades, we constantly had maintenance interrupting our privacy and entering our home. We were... overcharged for utilities every single month, as they run the sprinklers while it rains and floods the parking lot. We were charged for pest control monthly but had set off our own bug bombs ourselves. We were charged monthly for a community center fee, although the community center has been out of service for 6 months. After rent increasing drastically (including the unnecessary fees), we decided it was no longer logical to rent a small apartment for what they were charging. We had heard horror stories of our neighbors moving out but didn't want to believe it. After putting our notice in, we were less than pleased with the move out process. Not only did they not give us our deposit back but charged us a large amount of money for issues that were normal wear and tear. (Do not hang anything, as they will charge you per hole apparently). We have tried contacting management (every day since May) in discussing these ridiculous charges but they have not had the decency to return a phone call. EXTREMELY SHAMEFUL!

I am sad to say that we would never recommend this apartment complex to anyone we know. Such a disappointment! Lee mas