AVA Toluca Hills

Toluca Hills Apartments is an absolute nightmare. Storage units are constantly being broken into, property is regularly damaged, and vandalism is common. Management is fully aware of these issues and does nothing.

Security does not protect residents — they target them. Cars are towed in the middle of the night over trivial issues like registration tags (which residents already pay the DMV for), while non-residents with no AVA passes or visitor permits freely occupy parking and vandalize the... property. Paying residents are punished while unauthorized vehicles are ignored.

This place feels lawless unless you’re a resident — then you’re heavily policed. Management clearly prioritizes towing revenue over resident safety and accountability. There is zero concern for protecting tenants or their belongings.

Do not move here. You and your property are not safe at Toluca Hills Apartments. Lee mas

I've had a thoroughly disappointing experience at Ava Toluca Hills. For four years, I endured subpar living conditions and unprofessional management.

During my first 2.5 years, I resided in a unit on the first floor plagued by relentless leaks every time it rained. Despite numerous complaints, maintenance only offered temporary fixes, forcing me to endure the inconvenience repeatedly. Eventually, after relentless pestering, they begrudgingly relocated me to a new apartment.

For the next 1.5... years, I maintained impeccable cleanliness, only to be slapped with exorbitant charges upon moving out. Despite passing their initial inspection, they concocted frivolous charges for stove glass replacement and cleaning. Conveniently, they failed to furnish any receipt for the alleged replacement, leaving me to suspect foul play.

Furthermore, the flashy amenities they flaunt are merely a facade to mask the shoddy quality of the apartments. Living on the first or second floors is a nightmare, as the paper-thin floors amplify every sound from the neighbors above, necessitating constant earplug use to maintain sanity.

In conclusion, Ava Toluca Hills is a rip-off disguised as a luxury community. Don't be swayed by their amenities; the reality of living here is far from glamorous. Save yourself the trouble and look elsewhere for a place to call home. Lee mas

As a current resident in AVA Toluca Hills for 3 years(Moving out of here immediately as soon as I find a place), need to tell you that it is not worth the money you pay for this place and I'll explain here to you why:
1. The security harasses you or your guests in the amenities every hour.
2. Paid parking which is comparably expensive, is only and only for one of your cars. If you have 2 cars, you only get one sticker, and the other car without the sticker will get towed if you park it in your... own PAID expensive spot! Disrespectfully ridiculous!
3. The hallways always dirty, full of bugs laying down or dog poops. Not only that, you may occasionally find empty alcoholic bottles by your building or parking spot!
4. Staff do not care about you or your needs. Disrespectful and unprofessional.
5. As an electric car owner, the charging station is too narrow that every now and then the car gets small scratches by the cars parking nearby.
We never had most of this problems mentioned here back in 2020 or 2021. Do not waste your money here. Moving out soon! Ciao AVA Toluca Hills! Lee mas

It's got it's apartment living issues that just about every place has. But I have never had an issue with excessive bugs or any roaches at all! For LA, that's generally asking a lot. We had the usual noisy people around us, but nothing you wouldn't expect living in an apartment community. The amenities were amazing pre-COVID, and during the chaos of 2020, the on-site store was heaven sent and always had the things we needed to get through. The people who live here often go all out on their... balcony. I almost never see places where people docorate and have nice outside areas like the residents here. If you've ever seen the show LOVE on Netflix, this is where that first season guys apartments were! Funny to rewatch and notice I had the same floor plan. They did remodel since then.. Haha. Loved our time here, check it out. Lee mas

It has been a few months since I moved into AVA Toluca Hills and I could not be any happier. It’s a well-maintained community with gorgeous landscapes and rich nature all around, as well as exceptional amenities, including a convenience store, Amazon lockers for secure delivery, multiple gyms, swimming pools, tennis, basketball, volleyball courts, parks for pets, etc. Located no further than 10 minutes away from Hollywood or Burbank, it feels very soothing and more private than most apartment... complexes in Los Angeles. These apartments have been a known spot for many creatives such as myself, who work in the animation, film, or music industries. This place seems very family oriented; yet, I was happy to discover that there are also a lot of young career-oriented people living here. This is a large complex with enough space for everyone to live in harmony. I was able to get a tremendous deal on the lease and would like to thank Kurt from the leasing office for his help, kindness, and dedication to his customers and most importantly for his patience with a picky person such as myself. Also, manager Paul was extremely helpful and demonstrated his professionalism and compassion, as he was able to think out-of-the-box and take immediate action in an atypical situation. Many of other residents I spoke with also seem to be very happy with the apartments and staff. AVA Toluca Hills has earned a solid 5 stars from me! Lee mas