Axiom Tustin Apartamentos

Get as far as you can from here, amenities seem nice at first but all leasing people here are a nightmare. Just look at all the other reviews here on fb anywhere . If your looking they will only probably tour you the nicer areas where the rest is so unattended . Trash is overfilled every single day , you'll literally have to take the trash home back with you when you try to take to dispose of it. & to top it off as recently start towing their own residents! It's not like they provide decent... parking but towing after 2 hr limit without sending a email to residents or any advisory . Sure they can shut off the water as many times as they wish , every month at least 5-6 times because they always have "pluming issues " and send a email about that. Like that's not a inconvenience to live with .But that's all okay? Lee mas

Don’t be fooled by anything, this place is crap and never have answers for anything.
Your water is guaranteed to be shut off 1-2 times a week and you’ll be lucky if you get a heads up.
Not worth it at all and easily the worst place I have ever rented at.
I would give zero stars if possible.

I’m giving a negative rating due to a number of experiences I had during my residency at Axiom Tustin. I lived here for under a year but had a number of bad experiences in that short time.
Safety: Approximately one month after moving in I experienced a break in. The police didn’t seem surprised and mentioned that this kind of thing has happened often in the area. On one afternoon the SWAT team was trying to arrest someone in an apartment across from mine and I had to be escorted out by a SWAT... officer and couldn’t return to my apartment for a few hours. There are people (residents) who hang out in common areas and are visibly doing drugs. My sister was visiting and was up at 4am to get to the airport; while she was waiting for her Uber, someone came up to her asking for drugs.
Management: The leasing office doesn’t care about you. They only care about your money. There was an incident where I had enrolled in Auto-Pay but I wasn’t sure when the payment was supposed to go through so I paid manually to ensure my rent would arrive on time. By doing that, I had accidentally paid twice. I contacted the bank and the management office to get one of the payments reversed but neither said they could help. I ended up paying late fees and returned check fees. Because of that, I was required to pay using Cashier's Checks for a number of months. After that period was over, we got no notification or alert that our Auto-Pay had been reactivated, so the whole thing happened again.
Move out: The move out was a disaster. I contacted the office before moving out asking if there was a process to go through other than handing over the keys. There’s a whole mess of details, but in the end, they ended up keeping our entire deposit (pet deposit included) and we had to pay them an additional $300.
Overall it wasn’t a great experience due to day to day things. People leave their dogs poop on the grass, you can hear people shouting in their apartments, there is no guest parking, and maintenance requests aren’t always fulfilled. Also, if you have a dog, you can expect one of the maintenance guys to welcome himself to your apartment to pet your dog. The management office is very hard to get a hold of. It wasn’t always bad and the apartment itself was decent but a big part for my negativity was that I didn’t feel safe and felt like they were taking advantage of me for my money. Lee mas

Loved this place the past two years but with the new management company it’s impossible to maintain your peace of mind. If it isn’t constant construction, it’s them bothering you for any and everything. Non-stop papers in your door warning you of more construction or that they are going to enter your apartment. They think slapping cosmetic fixes on everything will make their apartments “luxury”, you’ve been warned... there are MUCH better places to live within walking distance of here that are... much cheaper. Lee mas

The apartments are ok, but the management of the leasing office is terrible. The office staff is very welcoming at first, but they do not answer phone calls half the time and they do not respond to emails. There is no follow through and they bribe you with specials they try to avoid paying out. I put a hold on a unit in July and had issues every step of the way. I finally moved in to find live and dead roaches in the apartment and the fobs for the amenities did not work . Don’t waste your time... and look elsewhere. There is a reason why they have so many units available. Lee mas