Cottonwood Terrace Apartamentos

Customer service is terrible it took me 20 calls to finally get an answer back. Lady at office answered with an attitude. Took forever to let me know information I needed to know. They said they contacted me and I never received one phone call or an email. They Said they gave up on contacting me because I never answered phone calls that never happened.

Completed my move in inspection checklist and annotated everything that was dirty and disgusting upon move in April of 2021 and turned it into the leasing office and was acknowledged but nothing ever done about the dirtiness of the carpet or apartment upon move in. Due to a military PCS I moved out 8 months later. My deposit was 600 for this apartment and 300 was taken from that deposit after move out for carpet cleaning, cleaning, and paint touch up when the apartment and the carpet was... already dirty and smelled like cigarettes upon move in. Management completely disregarded to compare the move in inspection checklist upon move out and carelessly charged for cleaning of the carpet and apartment when it wasn’t even cleaned upon move in. Upon move out the apartment was cleaned and left in better conditions than when I moved in. Would not recommend these apartments, management is absolutely garbage and are just looking to make a extra dollar off of their residents. Lee mas

If I could give no stars & leave a review, I would. This place is Horrible. They will lie & deceive at every turn possible. Our apartment looked nothing like the pictures online or the one they show you when you take a tour. They will soak you security deposit for every penny they can. The office doesn't respond to phone calls.We had a hole in our bathroom ceiling for months. The windows in both our bedrooms leaked every time it rained. The handle on our oven broke off 2 weeks after we got there... . The oven wouldn't open unless you took the handle off the drawer. The patio door didn't close properly and bugs always got in & during the winter the winds would blow in like the door was open. The shower curtain rods were practically falling off the wall. And they washer/dryer is 1 unit. It is the worst thing i have ever used. It would take 5-6 hours to do 1 load of laundry. The only hopeful bright spot was that just before we left the maintenance crew got replaced with what seems like a couple of nice guys. But, I would still say do not move here. This place stinks!!!! Lee mas

My family and I lived at this apartment complex for a year. We really enjoyed living here and we only moved because my family got bigger so we needed more space. Every place has their problems but any problem I ran into here got fixed. Their staff is friendly, understanding and answers any question I had. They sat with me for as long as I need and as frequently as I needed to make sure I was satisfied and knowledgeable. The maintenance men were very professional, personable, and also very... positive no matter the situation. They fixed any issues we had in a timely manner. The staff and maintenance knew my family and I well and would greet us by name, always making sure we were satisfied. 5/5 Lee mas

This place is a Money Pit of garbage experiences, and here's why...
1) Office Hours: nobody around and they don't answer phones
2)Shared Water Costs: Your single and your neighbor has three kids? Well, your water costs are merged and you pay for them too. also, you pay for the water the sprinklers use and the pool (even when they don't work or are not in use)
3)Forced Trash Service and Dumpster Fees: Mandatory Valet trash fee that leads to more fees. Same as water, the dumpster costs are spread... to residents. That remodeling they talk about, yeah, I had to pay for the carpet, appliances, and trash they put in the dumpster
4) Pool is Awful: Was closed for a year, supposed to be redone and get a heater. 2 years there and it never happened, still missing tiles and they don't check chlorine level
5) Dog Poo EVERYWHERE: Everywhere...seriously
6) Parking Musical Chairs: 1 assigned spot, not enough to go around if you have two cars. illegal tenants also take up spots.
7) Entrance and Exits: pot hole at the one entrance to a one-way on Union. Dublin is hard to exit, always gets blocked in from traffic at the light
8) Solicitation: Despite the signs, they still show up
9) No View for You: only 12 apartments have a view, so that is a lie
10) Laundry?: 6 washers and 6 dryers for the whole complex.
11) The Actual Apartment: Gap in the door leaks my heat and AC, appliances don't work, tub has a leak (sorry again neighbor below me), Lee mas