Silver Reef Apartamentos

Moving into this place is something I already regret. The condenser on my 35+ year old AC unit went out and was given a timeline of 3-4 days for repair or replacement of the unit entirely if it could not be fixed. Well, they claimed to have came in on a Tuesday, two days after filing a work order request, and marked the work order as complete. However, my hidden security camera shows that was a lie. They actually showed up Wed after I called to hound the office on why my unit wasn't fixed,... replaced a pair of fuses on the HVAC system inside the apartment, didn't seem to check the actual AC unit outside at all, turned the unit on and left without checking to see if it was working. It wasn't. When I confronted the office manager she fell back on defensive claims that it was done on a date that it wasn't and then claimed, much to my amazement, that it was fixed but the unit just happened to break again in some other way. Possible, but the laws of probability favor an outcome in which they did some maintenance, failed to check it fixed the issue and left. That is exactly what the video appears to show. I'll keep at them until they do their jobs, but clearly moving into this place was a mistake. Dishonest, lack of integrity, falsified maintenance records and no accountability, to go along with old units, apartment complex features like tennis courts that are in complete disrepair and overpriced units for what you get. Terrible complex. I recommend you avoid this place, big time. Don't make the same mistake I did. Lee mas

My roommate and myself lived here for two years. The complex is quiet and having in unit laundry is about the max of the positives. Maintenance is also prompt and kind (not too helpful).

We went through 1.5 winters without them properly fixing our heat, so plan on buying a space heater or two and getting zero compassion or compensation from management. Expect unfulfilled pre move guarantees as well. Tennis court is a joke if that mattered to you at all. Overpriced for what you get. Look... elsewhere.

Lee mas

When something broke I submitted a repair request. They didn't fix the issue and marked the repair order "Complete".

The repair request was an exterior door that literally rotted off its hinges. They also over charge on rent and lie as to their pricing. I literally quoted their own website to them when they attempted to over charge me (the second time) to get them to come down the the price.

If they are reading this review, please replace the door.

Anyone else, go anywhere else for a good... living space. These guys are the worst. Lee mas

The staff here are prompt, professional and helpful. Definitely recommend living here.

Anytime I had a issue they responded immediately to help. Always smiling happy friendly staff helping you feel like THIS IS YOUR HOME??