18/11/24
In an Emergency - Management & Maintenance are unreachable
A damaging water leak from the HVAC unit in the apartment above for HOURS and not an Emergency responder in sight nor has responded!!
I’m highly disappointed & disturbed that it is now 7:23am as I write this review that I & the fire dept. have made several calls to Mgmt to shut the water valve to side in reducing the water damage has gone unanswered since approx 2:30am.
I now have wet carpet and wall/ceiling damage; I simply cannot understand this!
Signed disappointed!
Valerie Green
Reseña de Apartments.com
Administrador de la propiedad en Stamford Corners respondió a esta revisión
Dear Valerie,
We sincerely apologize for the distressing experience you’ve had with the water leak and the lack of response from management during such a critical situation. Please know that we take this matter very seriously, and we deeply regret... that we did not meet your expectations in handling this emergency.
We will ensure that our maintenance and emergency response procedures are reviewed and improved to prevent any future issues like this.
We believe that, up to this point, we have addressed your concerns directly and are in the process of resolving the issue to your satisfaction. If not, please reach out to us so we can provide any further assistance you may need
Again, we sincerely apologize for the inconvenience and distress caused. Your feedback is important, and we are committed to making things right.
Best Regards,
Stamford Corners Management Team