11/12/21
Not worth the price
- Parcel Pending: Initial $30 fee to create account and $3 a month. If you don't sign up and have a package scheduled to be delivered, the delivery handler is told by front desk that they are not allowed to deliver the package.
- Monthly trash fee is $30 and recently started charging an additional $5 to create a recycling system... Which has not been an implemented process since they opened in 2012?
- There's no management onsite. The only way to reach management is via text. To include the... move in process. Sorting out my lease spanned over 2 days because it took management anywhere between 5 minutes to hours to respond to my texts regarding any question I had about the lease/apartment/building.
Reseña de Apartments.com
2 personas encontraron esto útil
Administrador de la propiedad en View 14 respondió a esta revisión
Hello,
I apologize for your experience with poor customer service. We will use your feedback to get better. I'm sorry if you weren't notified of those fees prior, however it is in your lease that you signed. Our team allows an opportunity for... applicants to ask questions about the lease before they sign.
Kind regards,
Quay Neach
720-348-7620
WeCare@udr.com