Brandywine Woods Apartment Homes

Among other complaints I have, the maintenance team has TWICE (in this year alone!) entered my apartment without any prior notice. Isn't that illegal? The first instance happened earlier this year. I wouldn't have even known about it if not for the careless maintenance crew member leaving my water closet door open! Dangerous! I voiced my disappointment to the staff, and I called the aptm mgmt hotline to be ensured that this will not happen again. But today, it happened again! There wasn't even... any explanation on the paper slip WHY they entered my apartment. Thus, I don't even know which rooms they entered and what work was even done. I feel like I have no privacy here, and I feel the need to hide everything whenever I leave each AM because I can never know when someone will enter my home. Lee mas

I’ve been living here for a little over 3 years & I must say the exterior is what caught my eyes! In the beginning everything was going well until I noticed problems with my dish washer it would leak very bad and it eventually caused problems on the kitchen floor. I would call maintenance to come fix the issues I was having and they would come but wouldn’t fix it! I realized later that the floor was coming up due to the water leak from the dish washer and would constantly call asking for help... with nothing but excuses. I also experienced problems with lots stink bugs coming through the vents & maintenance was called again and nothing. I then spoke with Stacy asking for an exterminator to get sent out & nothing has happened since. I took it upon myself to get an exterminator to come out to help. Overall the apartments are nice but not worth the price. Due to the fact that the hallways are filthy , the exterior on the doors need new paint jobs, the steps are very shaky, maintenance is terrible, no parking. When living here so many of my neighbors were moving out due to the price of the rent going up and nothing being updated. That’s probably the reason why they have so many open apartments and always running a “sale” to force people to sign the lease ! Don’t live here if you’re expecting maintenance to come when you call or for the leasing office to take you serious. Lee mas

Our two bedroom apartment was not well maintained. At the time of moving in, the wall-to-wall carpeting was already old and we expected that it would at some point be replaced. We asked repeatedly about whether the carpet could be replaced for five years and were told that was not scheduled for replacement. We also had a leak in the dishwasher that damaged the floor in the kitchen and maintenance would not come to fix it after repeated requests. Because of these issues, we finally decided... to move to a different place. After moving out this month, we received a bill from the landlord in the amount of $1500 that said the apartment was not sufficiently clean with threats to send to collections if the bill is not promptly paid. That means, the landlord is keeping the security deposit and charging $500 in excess of the security deposit along with threats. After the landlord refused to do even basic upkeep of the apartment, we were shocked. Lee mas

Grounds kept clean. Maintenance responds in timely manner. Stacy goes out of her way to ensure your concerns are met and you're happy.

I recently moved in last month and Stacy could not have made the onboarding experience any smoother! She was always quick to respond to any questions and put any worries away that comes with moving. Maintenance resolved all of our issues within 2 hours of contacting them. Thank you to Stacy and the Brandywine Woods Management team, I appreciate all of your hard work!!!!