24/12/24
Incompetence
The area, building and apartment is beautiful, unfortunately that's where it ends. It's mind boggling how incompetent management is when is comes to just executing simple tasks.
I asked for entry to the building a week prior to my move to make sure the process would go smoothly. My messages were responded 6 days later that evening well after I finished my move. I had to call the emergency line just to get access to the unit.
Furthermore, I reached out to 3 staff members multiple times... everyday for a week to retrieve my mail key, set up the wifi, and be able to change my entry code so that I'm not using the temporary one. It's been over a week now without a response and since then, I've used all the data on my phone to compensate for the lack of wi-fi set up and haven't been able to access my mail before the holidays in addition to not being able to retrieve important documents needed for an upcoming business trip.
I can't fathom having to reach out for actual maintenance or any other serious issues if it's been this tedious to just retrieve a mail key and get the wifi password. I truly hope these reviews don't go unnoticed and something is done.
It's truly a shame that such a nice building with beautiful units is so poorly managed and their tenants are left scrambling to just get the basics and essentials.
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