Palms of Boca Del Mar Apartamentos

Hello Amir, Although we appreciate most feedback, we are very disappointed about yours. We care deeply about our residents and their experiences in our community, our team works incredibly hard to provide all of our residents with the best experience... possible. Unfortunately, rent increases are out of our hands, since we go by market price. We wish you the best of luck in your new home!!! Thank you. Lee mas

Good morning, Anastasia and Rafael and thank you for your review! You told us the reason you were breaking your lease is that you were buying a home. In fact, we have no record of any issues until you received your final account statement. I can... assure you that the paint is not cheap. No, the paint cannot be cleaned after someone drew it all over the walls with markers/crayons/pencils. Unfortunately, the damage was permanent and needed to be repaired. Since we didn't cause the damage, the debt falls to you. Fortunately, our policy requires that we digitally document damages. This means if we are ever challenged in court, we have the proof in the form of photos, invoices, etc. There was absolutely nothing arbitrary in the calculation of the damages you created and pursuant to the lease contract between you and the Palms of Boca del Mar, your account was charged accordingly. In closing, I believe you were given a deadline to pay your balance due. It is our sincerest hope that you will be able to satisfy this debt. We appreciated your residency with us and wish you the best in your new home!

Respectfully,
Atlantic|Pacific Management Lee mas

Dear Resident,

Please contact the office so we can help you if you are having any issues. I am unsure of the situation as no one has reported this to the office. We are set in place to help our residents the best way we can. The buildings are well... kept and our amenities have all been renovated and we work hard to maintain the community. Please contact the office and have a conversation with us, I assure you we will do our best to assist you.

Palms Management Lee mas

Dear Valued Resident,

Thank you so much for taking the time out to do the survey. We value your opinion. We hope you make this your home for many years to come. We strive to provide great customer service and hope to meet or exceed your... expectations.

Thank you and take care!

Taini and the Palm's Amazing Management Team
Your Home is Our Business! Lee mas

Good day,

I can only assume it's the same person that has put a review on each of the platforms. I am very happy to say that are many happy people in this community. They appreciate the team and all the efforts that are put forth on our behalf....

The issues with you and were solely based on your presumption that the landscapers were trying to dirty your car and in fact, they were blowing off any dust or grass that had might have landed. They paid for your car to be washed twice. Then you had an issue in your apartment and you would not allow us to rectify it. My residents are able to say that if there are any issues we try our best to rectify them within 24 hours. We are constantly upgrading the community. I understand that you think the rents are high but we are in one of the most centrally located areas in Boca, we have upgraded the exterior of the community and the apartments, plus we provide amazing service.


We wish you all the best.

Palms Management Lee mas