Portofino Cove Apartamentos

Do not rent here
Management is a joke and do not communicate. Whenever I would go up there to talk to Dylan or Mary Kate they where never there and would never answer a phone call or a message. I don’t even know where to begin. I wasted my whole summer waiting for maintenance to show up and fix my dishwasher and toilet they never showed up time and time again never a call or anything. When I tried to call no one would answer the phone even if I called multiple times back to back. I would always... have to go up to the office or call them to find out what is going on. Air conditioning never really worked the whole time we lived here. October was the breaking point when my husband and brother took off time to be there for maintenance to fix our unit. On October 30th unit was not working and he came right away. However on November 8th it was not working again and I made a call right away. They showed up on November 9th and said they “fixed” the problem. However it was not fixed because it was almost 79 degrees when I got home and it was almost 90 degrees outside. They said that someone was going to be there on November 10th so my brother took of work to be there and NO ONE showed up he went up to the office twice and was told someone would be there. The third time he went up there he was told they won’t be coming till Saturday. When I called to speak to Mary Kate she said that someone had to be there to let the maintenance guy in because they don’t have a key anymore for my apartment anymore since I had not given permission for them to enter the apartment without me being home. He was supposed to be there around 12 but did not show up till after 6!! This place is the absolute worse and I really hope if you are going to rent there read these reviews Lee mas

Dumpster Fire everything is broke and no one fixes anything. Mold everywhere.

Please do not move here and safe yourself a nightmare. My AC was never fixed last summer and my apartment was covered in MOLD! They wanted to charge me for full rent and extra items when I stayed 17 days (the days until my lease would end) and they could have just moved in w my security deposit. Yet they contacted a debt collector for expenses over 2k? DISRESPECTFUL. Place was left clean. I have pictures of all the nightmare!

I've experienced numerous structural issues with the complex since moving in including sewage coming up through the pipes in the showers and toilets while I slept and I am currently on day 47 with no air conditioning during summer months. An HVAC leak turned into mushrooms growing out of the carpet. Both onsite and corporate management are non-responsive to issues. There have been multiple fire hazards in my unit that were not responded to until code enforcement opened cases. In addition, smoke... detectors went off for 58 days and nights...the city had to make them replace the faulty detectors.

Save yourself extraordinary amounts of stress and anxiety and take your business elsewhere.
Lee mas

By far the WORST apartment complex I have ever been associated with. Asked the front office staff to let me know what I owe since my last month was pro-rated, and if there were any issues upon move-out. Was promised I would be contacted and there would be no issues. These were LIES people. Ended up getting sent to COLLECTIONS with zero explanation, and received ZERO correspondence from the front office on how much I owed for my last month, and my water usage. I was never late for 15... months of rent. Management changed 5 times over my 15 months. Stay away people, you have been warned now. Plenty of other options out there, and the reviews here are proof that this place is HORRIBLE. Lee mas