La Vue at Emerald Pointe Apartments

The application process was smooth and easy. However, reaching someone by phone proved to be a challenge. Prior to moving in, I drove down to the leasing office, which was quite a distance from my previous home, in order to communicate with someone. They do respond to emails pretty well. Additionally, the deposit amount was honestly impressive. Many places require first, last, and security. I was approved for this unit in less than 48 hours.

The first day presented some challenges, as several... things were not up to my standards. However, after a walkthrough and communicating with Bianca on a Saturday, every single issue was resolved. I must commend the friendliness of the maintenance staff and their respectful and attentive approach to repairs, which made me feel welcomed. I cannot thank Bianca enough for going above and beyond to ensure that all my repairs were addressed. She truly made an effort to make me feel at home, and I would highly recommend this place to anyone looking to move here. Bianca's exceptional service truly made a difference. Lee mas

This place used to be great. Rent prices were lower than the average and water was included. This is no longer accurate. Rent prices have sky rocketed horrendously and WATER is NOT INCLUDED anymore. Oh, and you get to split the water bill with the entire building because units don’t have individual water meters. Plus, now they implemented mandatory renter’s insurance, which was NEVER a requirement before. They won’t negotiate renewal rent prices so don’t bother trying. Appliances are from the... 70’s and are about to stop working (fridge and dishwasher sound like hammering inside), walls are crumbling, and management doesn’t do anything about excessive noise. Honestly, you’re better off trying to buy a small apartment or townhouse or renting elsewhere. Lee mas

I have lived here for a year and it has been the worst experience of my life. The water heater from the lady upstairs broke and my entire apartment got flooded with water. I live on the second floor. They knew the 3rd floor had that issue and they knew that the first floor was experiencing water coming from their roof but they did not even have the decency to call me and let me know. I got home at 11:30 am and my apartment was flooded. After that I started experiencing mold EVERYWHERE! I let... them try to fix the situation and all they did was paint over it. Again the mold started coming back with a vengeance, and I spoke to the manager Tammy about how this apartment was no longer safe for my family’s health and that we need to be moved to a new apartment. She said she would talk to the landlord and give us a call back. Well... no call back. The maintenance people entered my apartment and bleached the place and painted over it. My whole place currently smells toxic and they expect me to sleep in here with my son who has asthma. My couch has white paint dots and dust all over it, my floors, furniture, dog toys all do as well. Tammy is the kind of manager that always has to be right and says no to everything. She’s extremely difficult to deal with. The maintenance people all they do is put a bandaid over the issue. I had to live in this place already twice while they painted it and it smelled toxic. As well as when my place was flooded and carpets were soaking wet with fans all over my apartment and dehumidifiers running up my electricity bill. They don’t care, they don’t lower the rent. Nothing! The place itself is super outdated. Cabinets are yellow and don’t even fully close, they are also chipped. Old appliances from like the 70’s. Bathrooms are so outdated they sprinkle dust every time you go near them. Carpets are nasty and yellow. Gate is ALWAYS broken. No security what so ever. All amenities have been closed since March due to Covid and we never got a break on rent since they are no longer being used. It’s December now and the pool is only open when requested in advanced, and it’s closed on Sundays. No other amenity is open. When I complained about not giving us a pay break they said that they offer online Zumba. Like really!!! Potholes all over the property. One maintenance guy left my door unlocked one time for hours, I noticed when I got home. You have to be on top of your maintenance requests, some won’t get done and they will mark it as completed. Lee mas

Love my apartment, especially the views and being able to walk my dog around the lake. It is so peaceful and relaxing. The office staff is friendly and always greet me with a smile.

I had an amazing experience here. I was there for 2 years. The area and complex was very quiet. It was very up to date. The area was nice and beautiful. The things that can be improved is I think they should have security in the parking lot and maintence checkups. Thanks to the new management Val, who was very tentative to my needs and the staff was very understanding when I had to leave to move to another state for employment.