Monterey Lakes Apartments

I have lived here since 2017 and I never was mistreated like today when I had disagreement with the office manager, Rose. I asked to talk to her manager and she walked away being very disrespectful and asked me to get out of the office and when I mentioned that I am a resident here and I have the right to use the office, she mentioned not when i complain about her . Very immature and poor management.

Adding to the poor management continuation, I tried to reach out to the office who insisted not... to fix the issue plus I tried to email Maya the residential manager numerous times sending several emails without any response. Please do not say you take complaints seriously cause this is not true plus you leave your residents without appliances that functioning properly.

Not to mention I've been a resident for long time and the water billing situation has become a major source of frustration.
The water bills are consistently inaccurate and overpriced. I've noticed discrepancies between my usage and the charges specially I was out of the country for long time. I provided my plane tickets as a proof , despite numerous attempts to resolve the issue with management, the problem persists. Communication with the office has been unhelpful and often dismissive.
If you're considering Monterey Lakes , be prepared for unexpected and inflated water bills even with shutting the water off numerous times since their plumbing system is falling apart. Lee mas

I have lived here for 4 years now. I am a military veteran, I have always paid my rent well in advance and never caused any issues. This is the 2nd year in a row I was told one price for renewal then after signing told it would be a different price. Not to mention they upped the already paid deposit in the 3rd year. The trash situation is horrible. My floor has been flooded multiple times and sometimes not even do to weather. Everything that comes from the office include a threat in the message.... The lights are intermittent weather they come on night. Positives are the area is quiet and the staff will be speak to you kindly about the inadequacies you will deal with. As soon as my kids finish this school year, I am out. Lee mas

I have been living at Monterey lakes for only 9 months and I really love the place, its a very peaceful neighborhood, the staff here are very friendly and professional, I haven't had any issues that I've had at other places. Its a breath of fresh air. I look forward to living herfor years.

I am starting my 2nd year here leasing. The amenaties are great which include gym, 3 pools, basketball and tennis courts. Very scenic and peaceful living.

This is a nice neighborhood to be in. It has quite a few things to do and I love the boardwalk that’s by the front.