30/11/24
Amazing experience and property!
I don't even know where to begin, but the team here is amazing! They have helped me so much! My situation was not normal and was a bit frustrating but they worked with me through all of the delays, kept in contact through the whole process and helped me with all of my questions! The property has been through a lot due to the hurricanes but they kept us in the know and were incredibly helpful and sympathetic through all of the repairs! I had some issues with my AC due to the hurricane that were... resolved same day! I also had an issue with my account and again they exceeded my expectations by looking into the issue immediately and resolved the matter within the hour! I'm so happy I chose Captiva. Yall are amazing ! Thank you for all that you do!
Reseña de Apartments.com
Administrador de la propiedad en Captiva Club Apartments respondió a esta revisión
Hello! Thank you so much for your kind words and thoughtful review of your time at Captiva club Apartments! We’re thrilled to hear that you’ve had such a positive experience with our team at Captiva. We understand that unique situations can sometimes... be challenging, and we’re glad we could provide the support and communication you needed throughout the process. Your patience and understanding during the hurricane repairs mean the world to us, and we’re happy to have resolved your AC and account issues promptly to your satisfaction. Thank you for choosing Captiva—we’re always here to help and ensure you feel right at home! Please reach out should you need anything at all and have a great day. Sincerely, Captiva Club Apartments