Crosstown Walk Apartamentos

The maintenance crew goes above and beyond. Ivan is reliable

I would not recommend this apartment. I applied for an apartment here because the staff told me it would only take 2 to 3 business days to get an approval or denial. A month has passed since I applied, and I still have not got confirmation that my application was approved or denied. Every time I contact the leasing office; they tell me that they have not made a decision on my application yet. Taking a month to process an application is unacceptable. I have good credit and have never had this... type of issue processing any type of application before. When I requested a refund for my application fee after waiting a full month for them to make a decision, they refused because they only give refunds after application are denied. So, they essentially just took my money without providing the service promised. Lee mas

I have lived here 4.5 years and have to say maintenance team, particularly Walter and Andres are top notch. This evening Andres came because my a/c was not powering on and he fixed it with a smile, perfectly

The office staff, Lourdes, Lisa and Chastity are astounding and assist you, no matter how busy they are. I judge all other complexes like this one.

I am a new resident to the property and I have had an amazing experience since day 1. I moved to Tampa for work from Canada and I am extremely happy with my decision to live at Crosswalk. Lourdes at the leasing office has been an absolute pleasure to work with. She made every effort to make my move as smooth as possible. In terms of maintenance, Juver has been a big help as well. He has taken care of everything I have needed. I would highly recommend Crosstown to anyone. The location is also... amazing, I am within a 5-10 minute to everything I need (Costco, Walmart, Target, Mall, etc.) Lee mas

WORTH THE READ, Honest Review

We had problems from even before we moved in. We were able to get a tour fine, but were told we weren’t able to go over to the “nice side” of overlook. This should have been a red flag, if we would have not been naive.

We decided to apply and the leasing agent was abysmal. Despite several calls, emails, and going in once in person, we were never able to get answers. We were told that we couldn’t review our lease until move-in day. Red flag two, but again naive... and hopeful.

We finally go into our apartment and it is DIRTY. They clearly hadn’t swept or wiped anything down. The fridge was broken and dirty. The dishwasher had black gunk, the vents were covered in filth, there was water damage in the bathroom, and uncovered and open outlet.

Worst, in the second bedroom we found a bug. We cast it aside as a random occurrence. This was wrong. The bug ended up being a german cockroach of which there was an infestation. We found them living in the island and in the gap from where the dishwasher was separated. This continued to show up to be a major problem. We talked to the office several times, put in requests, showed them photos, and they always cast us aside. The one time that they were able to send the insecticide man, they only sprayed repellent, which 1. Doesn’t work for german cockroaches, 2. Is dangerous to cats, of which we had.

The bug problems didn’t end there. In the summer, there was an ant problem. We put multiple requests in, all for nothing. You could see the ant infestation in the hallway and sidewalk going to multiple apartments. We would sit in the second bedroom and have ants crawling on us.

At one point, we went to the office to talk to the manger and were “not allowed” to talk to her, despite seeing her in the office. Any time we called with any type of problem, we were dismissed. The office also had several random closing, of which they wouldn’t inform us.

The gates never worked and were broken for months. Even when it was “working” you had to hang out of the car and press multiple times to even have a chance of it opening.

The pool often looked like it was not managed properly and often was overflowing, smelled too strong like chlorine, or was closed. The ground were not maintained well and often had trash scattered. Speaking of trash, the trash collected rarely came which would cause animals to dig into trash throughout the breezeway. Lee mas