11/7/24
Keep looking
Knowing what I know now I would not have signed a lease here, especially a 12 month one. 1 week after moving in we were told that we would have to vacate our apartment for a week so a wall could be torn out so instead we switched apartments. Then about a month after that we had to move into a hotel for three days because of power issues. That was fine, we didn’t complain but as soon as you have an issue they say there is nothing they can do about it.
The amenities advertised are not the... amenities that you get to use. The grills work until you go to use them, the pool is usually clean, and the hot tub has never worked (that was a selling point for me but I didn’t realize at the time it doesn’t actually work). The fitness center seems to be the only thing that’s nice. Also have fun climbing or reaching over the fence to get to the pool since the gates do not work.
If I could do it over again I would find someplace else, now I’m just counting down the months till my lease is up.
The only positive I have is that Sherica in the office is amazing and has helped us every step of the way as much as she can.
Reseña de Apartments.com
3 personas encontraron esto útil
Administrador de la propiedad en Sundance Trails respondió a esta revisión
We are truly sorry to hear about your experience at Sundance Trails Apartments and appreciate you taking the time to provide your feedback. We understand your frustrations and apologize for the inconveniences you've encountered.
We aim to ensure... that all residents have a comfortable and enjoyable living experience. It is disheartening to learn that we have not met your expectations. Please know that your concerns are taken seriously, and we are actively working to address the issues you’ve mentioned.
On a positive note, we are glad to hear that Sherica has been a helpful resource for you. We are proud to have team members like her who genuinely care about our residents.
We appreciate your patience as we work on these improvements. If you have any further concerns or if there is anything specific we can assist you with, please do not hesitate to contact us directly at the office. We value your feedback and are committed to making your remaining time here as pleasant as possible.
Thank you for being a part of our community.
