Millworks Apartments

Lol. Listen. Millworks was amazing when I first moved there. It was a brand new building and everything was new and renovated and the people and staff reflected that. Some time around 2021/2022 everything changed, and it still hasn't rebounded. The gates were constantly broken. People would get in and break into cars, they'd break into homes, there was even once someone with an assault rifle in the hallways. Like what? The inside of the apartment was not bad except for the super thin walls where... you can hear everything. I've heard domestic violence, gun shots, and several fights all from my couch. Everything is pretty renovated and the location is great, but at some point they just stopped caring or stopped being able to manage the environment of the property. And to top it off, the rent kept increasing and increasing all while not reflecting the value of the experience. Obviously I left because enough was enough, and they still didn't even return my full deposit even though I cleaned the unit and had an agreement with Lucas (because my awful experience was well known). I'm happy to wash my hands with Millworks and be done with them. Also, almost every unit on my floor had a Ring camera to capture what was happening outside. That should mean something. Lee mas

I agree with other reviewers that the location is the only positive thing here at this point. It's a completely different community from when I moved in almost 4 years ago. It used to be great when it was brand new, but now it's dirty, dingy, and ROACH INFESTED! I think we've switched management at least 4 times at this point and it's only gone downhill. I wish I would have realized before I re-signed my lease. Being at home 24/7 during COVID-19 and hearing my friend's personal stories about... living here really made me realize how much this property has gone down. Pay a little more to live closer to Midtown proper. It will be worth it. Lee mas

This place has changed management like 3 times since we first started living here about 2.5 years ago. Leasing office staff used to be great and now you walk in and are met with attitude, missing deliveries, and an all around terrible vibe. The office staff changes like every 3 months. Walls are paper thin, you can hear everything your neighbor is doing and when I say everything I mean EVERYTHING. Noise complaints go unanswered. Phone calls go unanswered. Staff is not great at informing you of... things going on in the community like someone being shot on the premises!!!! I would not recommend living here especially not for the price. The only good thing going for the community is the location, the maintenance team (who we adore), free parking, and the food trucks that come sometimes. Lee mas

I am very disappointed with this complex. I moved in ~2 months ago and since day 1 I've had several issues with the experience. New management took over a day or two after I moved in. It took ~ a month and a half and upwards of 20 combined office visits, calls, surveys, and conversations with maintenance to have a fully functioning washer and dryer and decent enough warm bath water. At one point my bathroom sink had better water pressure than the tub. I sent videos and made several calls to the... complex management.

Several complaints about the maintenance issues eventually led to complaints about the new managements lack of communication. I'm not even sure why they have people fill out lengthy surveys regarding the maintenance experience, because I asked several times in my survey for someone from leadership to reach out and they never did. I even mentioned in my survey that I'd be posting a review of how these situations were handled because of my frustration and they never got back to me. Laughable. The only real fix that was offered by management, after two months of dealing with these issues, was for me to move at my expense and they'd waive the contract termination fee.

There are several other issues:

As others mentioned, the doors stop working regularly, which means you have to find a new way into the building. You have to hope someone left a piece of cardboard blocking a random door to get in. I've had this issue as recently as early this morning (6/4/19) on the 6th floor of the parking deck.

Some reviews have also mentioned safety issues. Though the community is nice and feels safe it's my understanding there have been a few break-ins. Days after the complex posted warning people to lock there doors Maintenance came to my apartment, made no visible fixes and left my door unlocked when they left. They were apologetic, but this was still a very big concern.

On a positive note, the facility looks nice and most of the community staff members are pleasant to speak with. Some of them have gone above and beyond to provide short term fixes to some of the issues, but leadership has done very little to address these concerns outside of telling me I'm free to move. Again... very disappointed. Lee mas

My apartment was broken into (front door busted in, frame off the wall) during a period when the parking deck gate was broken and the deck was open to strangers; this issue does not happen infrequently and there is no added security when this does happen. Because the incident aligned so perfectly with this breach in security/gate issue, the management did not inform other tenants of the incident and swept it under the rug. Instead, they sent a generic 'safety tips' email, which makes me... concerned as I have received several during my stay here (and I was informed they indicate crime incidents on site, even if they don't specifically say it). They did not intervene after the incident either by fixing the gate in a timely manner or providing additional daytime security to monitor the entryway. They did nothing. The community director also did not care to follow up with me until several days later, and only did so after I personally requested to speak with him.

This is very poor management who prefers to save their own behind at the expense of risking the safety and wellbeing of their tenants. The way they handled this incident says a lot about the upper management in general. Please avoid this place. I have plenty of other reasons why including poor responsiveness to emails, loud pool music, etc. but I think this story speaks for itself. You will be happy you don't live here. Lee mas