Platform Grant Park Apartamentos

The apartment is nice. Love the room design. It has complex facilities, such as gym, pool and pet friendly as well. Elijah who is the officer provide me a great service and room tour. He explain all the things in detail. 5 out of 5.

Do not rent here. The carpets on my floor have never been cleaned. The walls are destroyed. They don't show you that on the tour. There is no customer service! They tell you to "call you insurance" for their mistakes. Avoid at All Costs

My fiancé and I are moving to Atlanta from California. He received a job offer late March and we began applying to apartments early April. Platform was the first apartment we applied to. We got approved within 24 hours of applying in early April. We received the welcome letter but never received the lease. We asked Khalil and Twynate on multiple occasions when we could expect to receive the lease they told us we would have to wait until May 6th once the tenants that occupied the unit had moved... out. And that the worst, our move in date would be pushed back if tenants decided to stay? This automatically made us worry because our lease was intended to begin on May 16th. We wanted to secure a place to stay well in advance to moving to atl. This meant we'd sign the lease 10 days before it began maybe later. As many times as we have rented before we've always received a lease within a week of getting approved for the apartment well in advanced to moving in. You can imagine how insecure we felt knowing that we wouldn't receive a lease until 10 days before moving. Khalil called us on May 3rd asking if we wanted to move in earlier than May 16th we notified him again that we were still in Cali so that wasn't possible. We asked for the lease and pics of the unit to be sent as he stated that the complex was empty and the tenants had moved out. A week past and we still didn't receive anything. We then applied to another apartment that approved us and sent us the lease within 48 hours. Ultimately there wasn't a clear and consistent form of communication. We called them multiple times within a week of the lease beginning, no one ever returned my calls. May 10th came and we still hadn't received the lease until I wrote a long email telling them how unprofessional they were. They finally sent the lease a week before it was suppose to start. We didn't feel management was trusting enough to stay there. We were already having issues and we hadn't even signed the lease. We ended up applying to a townhouse within 10 mins of my fiancés job. Applied, got pre approved and received the lease the same day. Once approved we felt a lot more secure and safer going with the townhouse and they were consistent with communicating and quick to get back to us about any questions regarding our application. We also liked the background checks were actually completed. It made use feel safer about being in the community (which is gated). Lee mas

Don’t bother if you rely on the pricing listed.

I came to a tour and they told me the listed pricing here and ON THEIR OWN WEBSITE was a “starting at” price and there were no units at that price. Real prices were like $200 more.

During the tour before moving in, I pointed out obvious damage inside & asked if it would be fixed; they said yes. I move in, & not only have the areas not been fixed, it was still FILTHY. Grime on blinds, dirty bathroom, paint splatter on floor, & the hard floors were disgusting; still haven't been able to get all the grime off - so much so that it has turned our once-white rug almost black.
A month after moving in, I was bringing my cats to the apartment, so I contacted the office to get that... in motion & was told to bring a certified check for pet deposit. I did. However, later, when I, for the umteenth time, brought up the STILL UNREPAIRED damage to property manager, she said that maintenance folks told her that any damage in my apartment was a result of my cats (but I had documented said damage upon move-in) & tried to charge me another pet deposit, saying I hadn't informed them of pets! I had to bring up bank statements to prove that I had followed rules & paid pet deposit.
6 month later, damage still isn't fixed. They dribbled brown paint on some of the damaged kitchen trim, so now it looks like a toddler got ahold of it with a marker. The light over the range still doesn't work, & they've shown no intent to fix it. Took them 5 days to check out an inoperable washing machine.
Valet trash service sometimes doesn't even take the trash; more than once they've spilled our trash in the hallway in front of our door & didn't clean it up (it's mandatory that you pay for this service). I contacted management; nothing was done. Didn't even offer to send someone to clean up the mess, nor a credit for the next month's fee. So, next time, I just sat the trash bag outside instead of in the can, hoping that would help. Nope, management tried to fine me for that.
The gate in the parking garage has been operable for about 5 days of the 6 months I've lived here. Cars are broken into frequently. I got a new car, and within 2 months, other tenants have put 2 giant dings in my doors. Note: living here will increase your car insurance.
Neighbors are often loud & without regard. You'll hear loud cars revving their engines at all hours of the day and night; so loud it drowns out conversation inside. Hallways are always dirty. Trash chutes always overflowing. Parking garage always littered with trash.
Plan on rent being $200-300 more than the advertised price. They add fees & your water bill will be inexplicably high.
Total ripoff. There are better values for your money. Lee mas