9/7/22
Resident for over 4 years
The actual neighbors are really nice people. The police has had to come around to disperse some neighbors who invite large groups of friends and pretty much host them in the common hall areas or right in the parking lot. Other than those occasions, the community is lovely.
Management, on the other hand, is a whole different story. I feel bad dumping on the leasing agents and admin assistants who are the ones fielding for the actual property management. Those folks are doing their best; they... can't do more than take messages and forward them - its the actual management that falls terribly short.
There are SO many units with window ACs because everyone's HVAC is breaking. Someone will come out, poke at the unit, and then say they'll be back or it should start working again, but it never does. BTW, there's like two maintenance guys for both Hillside Square and its sister property Village Square. So it's hard to be mad at them because they're clearly understaffed. Two people for one property promising 24 hour maintenance is ridiculous. For TWO though? Hmm.
And with the miserably hot and humid weather we've been getting for the past TWO years (yeah, I've been dealing with shoddy HVAC maintenance for TWO years, among other things), people can't be expected to wait on such slow repairs so they're getting window AC units. Management should reimburse everyone who has had to pay out of their own pockets for relief due to their own incompetence.
I've also had the fun experience of having to deal with a massive ceiling leak (lasted for at least a month until recently) that required the use of a 5 gallon bucket which needed to be emptied on a daily basis. We had one of those wire shelves where we stored cleaning supplies collapse in the middle of the night due to the walls becoming waterlogged. Of course, there's also mold. We'll see how long it'll take for them to fix those walls and remove the mold.
Elite Management Group should be ashamed of itself.
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Administrador de la propiedad en Hillside Square respondió a esta revisión
We are sorry to see that you feel this way towards our management team, as we never want this to be the case with our residents. We would like the opportunity to speak with you about your concerns in our office or over the phone at (470) 577-8905... when you are available. Thank you.
