Averly Apartamentos

EXCELLENT CUSTOMER SERVICE The manager and the Agent (Mr. Jhalon) were very helpful and professional with providing me with quality customer service and providing me information about housing along with community info; and showing me concern for my needs as a potential tenant.

I've been trying to like this place however I just CANNOT!!!! I moved here mainly from the customer service. I wasn't shown the apartment I would be moving into I was showed a modeled version which was very cute and inviting... fast forward to move in and the unit wasn't ready... the unit was drab and sad, you could tell it had been empty for a while. Day 1 I'm putting in work orders for leaks, from water to gas. Stove and oven has been worked on twice and I finally gave up and purchased a... convection oven. Put in over 20 work orders and when I went through them they were checked with a date of completion that was never done so I put them in again and stated that the service wasn't done. Had the pest control guy come once because after he sprayed there was a surge in German Cockroaches... I've purchased so much Raid that I should own a few shares in their stocks... the hot water heater is rusty and in noncompliance. Air nor heat circulates through out because the ducts are damaged and a professional has to come in but because it costs money for that service I've been ignored... I have my two small grandchildren under the age of 5 living with me in subpar conditions running around talking roaches roaches and it's worse when I have visitors so I keep it limited. My ceiling is about to cave in due to a leak from another unit and I have no kitchen lights and to top it off the toilet broke and when no one came after a month a purchased a $109 toilet and had it put in... if you can go somewhere else then do that... it's not worth the trauma... RUN DO NOT WALK AWAY!!! I'm not renewing my lease because of all the issues... Lee mas

I will start off by saying that the best part about living here is all of the stores, restaurants & that the highway is close by. Also, it is very quiet. These apartments need to be gutted & remodeled. They will get you in here & then forget about you! I currently live here, May will be 2 years and I will be moving.I’ve only been here so long because I knew my next move would be buying a house. My first 6 months of living, here I had a terrible leak in my bathroom, it took for me to reach out to... the management company for me to get it resolved. It seemed like that’s what I had to do every time I needed something done. I submitted several maintenance requests about the same issues. Maintenance is basically nonexistent & incompetent. The leasing agents never get back to you about anything! I went there a few times about my dryer not working & they told me that they had to get GE to come out & look at it, that was months ago & I’m still waiting.I finally got someone to replace the sprayer on the kitchen sink but it was leaking again 2 days later. The walls are paper thin, dry rotted window sills(they told me an outside contractor had to come for that, never did) missing shelves in the fridge & freezer(eventually received those, but the one they gave me for the fridge was too small), the paint on the ceilings will start to peel & fall, outlets won’t work, appliances will stop working, the water will be cut off every other day for a few hours, heat & ac is not blowing properly in one of the rooms, but it’s because “the unit is far away from that room”(yeah, that’s what they told me) you will have ants(IN YOUR BATH TUB!!!), tenants let their dogs poop anywhere & you will always receive past tenants mail(not their fault but I threw it in there anyway). I would complain about the trash, initially, it was overflowing everyday, but they now have people out there daily keeping it clean. But I can’t completely blame them, cause at the end of the day, it’s the tenants dumping it anywhere. The rent is way too high for all of these problems & I moved into a “renovated” unit. I literally have pages of maintenance requests for the same issues. I see maintenance men getting units ready for new tenants but can’t get one to come fix anything for me. Wherever price they give you, add on about an extra $100-$200 to it(water, sewer, valet trash, pest control, common area electricity, etc) & the pool NEVER opened! Look elsewhere. Lee mas

The location is good but everytime I submit a maintenance request the response is slow. The office staff doesn't answer the phone and the property manager is never available. I reported a gas leak to Atlanta Gas Light last night and when their technician came to my apt, he checked my stove, furnace, and hot water heater and found a problem will all of them. The stove regulator was leaking gas so the AGL tech shut the gas going to it off and old me to report it my property maintenance. I called... the emergency maintenance number 3 times and left 3 messages but no one has called me back. I won't have a working stove or hot water until Tuesday and on Tuesday I'll have to go to the office to complain in person because the office staff won't answer my phone call Lee mas

From the lack of management in the leasing office to the sorry maintenance people these apartments suck i have been here for the last 2 years and i can’t wait to move out they charge you for valet trash service but they don’t pick it up they have a huge pest problem and don’t let anything break getting it fixed will take months no matter how important of big the issue is my toilet broke and they left a hole in my floor for a month before installing a new toilet these are the worst apartments i... have ever seen Lee mas