The Franklin at East Cobb Apartamentos

Management really doesn’t care about this property. The gate doesn’t work 99% of the time. Valet trash is a joke.. they charge you $25 a month for it but trash is only picked up 1-2 times a week when it is supposed to be picked up Sun-Thurs. The maintenance people are not on top of things like they should be.. I submitted a work order about a month ago; they came in the next day but didn’t resolve the issue they just said they’ll forward it to management and I haven’t heard anything since. Some... of the neighbors here are inconsiderate .. I’ve had some blast their music at 3 something in the morning on a work night like I'm just over it. I don’t plan on renewing and I wouldn’t recommend anyone to stay here. It’s not worth the money. Lee mas

I had been calling the property for months before I moved to Georgia, once I moved here, I continued to call and decided to just go to the property. I viewed the apartment and the leasing agent had great conversation but that is it. I went online and completed an application that in total cost $275 $75 for the app fee and a $200 admin fee and guess what…… yep they have not contacted me nor answered my calls. I’ve been calling for over a week! Corporate is just as bad, you can never get to a... person. I even went into their online tenant portal and sent a message and still no answer smh. At this point I don’t even want the apartment I just want my money back

Edit: I received a call from the property manager 3 hours after leaving this negative review. 3 hours!!!!!! I had been trying to contact the office and leaving messages (3 voicemails to be exact) in a weeks timeframe and heard nothing! The property manager made 1,000 excuses on why the application hasn’t been processed in a timely fashion. I uploaded my paycheck stubs via pic instead of pdf. Did I hear anything from the office to correct this? No, I had to leave a review just to get a call back. He was more worried about this negative review than having good communication skills and renting an apartment….
I was in dire need of an apartment but this will not be the place. It also takes them two weeks to get the money back in check form.

Other apartments do not require you to pay the admin fee at the time of application. 100% wish that this wasn’t the case but this place is a joke. Seriously Lee mas

DO NOT rent from these people. They have terrible support in the leasing office. The apartments ARE NOT luxury apartments. Pictures are misleading. Description says hardwood floors, but are actually laminate that looks like hardwood. The online pictures show “hardwood” floors throughout, but much of the apartments are carpet! They close out maintenance requests as complete when they never came out to do the work on multiple occasions. The outside of the apartments need a lot of TLC! The signs... for the apartment locations are inaccurate and makes it difficult for visitors to locate an apartment number. Security gates rarely every are fully functional. At least one gates was open 90% of the time. Lee mas

I live in this place and it's really awful. all dirty and badly oriented. the maintenance service is incompetent they never come to check anything

Like the other reviews state management takes forever to send maintenance out to fix a problem and when they finally do it’s a temporary fix. The mail center door has been broke and open for over a week and I have received no mail or packages that I’ve ordered so someone is stealing my Christmas mail. This place is overpriced, hidden fees OH and we have roaches