The Pointe at Suwanee Station Apartamentos

AVOID the basement units it gets so cold because barely any sunlight and poor windows installation cause it’s old. For the whole winter there’s pile of water around the windows because of condensation so annoying. Be sure to take notes of EVERYTHING when you do the walk through because they charged me for things that wasn’t there in the first place. Don’t expect to get your deposits back they’ll charge you an arm and a leg.

I've been dealing with a roach infestation in my Pointe at Suwanee Station apartment since July 2023. Despite multiple maintenance requests and visits to the front office, nothing has been done about it. The leasing staff sends pest control, but they only spray with the same ineffective chemicals. I find 3 to 5+ roaches in my apartment every week, despite keeping it clean. I've also had other maintenance issues, like the AC and toilet not working and door jams falling off. I strongly advise... against signing a lease here due to the complete disregard for tenant well-being and living conditions. Lee mas

I am absolutely disappointed and disheartened by the unprofessionalism and lack of respect shown by this company. Today is supposed to be my move-in day, a day that I was looking forward to with great anticipation. However, it has turned out to be an utter nightmare due to the unacceptable service I have received from this company.

Their inefficiency is glaringly evident in the time it has taken for them to complete a simple background check. This procedure, which normally takes a few days, has... stretched on for an eternity, with no clear end in sight. Despite my repeated inquiries, I have received no substantive update on the status of the background check, leaving me in a state of limbo.

Today, on the day I was meant to move in, I find myself stranded with a truck full of possessions and no place to go. The company's unresponsiveness has reached a new low; despite calling them over twenty times today, I have been met with nothing but deafening silence on the other end of the line.

This experience has been highly distressing, causing me undue stress and anxiety. To be left essentially homeless due to the company's negligence is both infuriating and deeply disappointing. One would expect that a company involved in such a crucial aspect of people's lives would be more considerate and timely in their operations.

Unfortunately, my experience paints a different picture, one of a company that is unresponsive, inefficient, and uncaring. This has been, without a doubt, the worst experience I've ever had with a leasing company. Their complete disregard for my situation has left me feeling ignored and unimportant.

I would strongly caution anyone thinking about using their services to reconsider. The level of frustration and inconvenience I've experienced is something no one should have to go through. Save yourself the potential trouble and opt for a more professional, respectful, and considerate company. Lee mas

I recently moved out of this apartment complex and I have to say, it was one of the worst living experiences I have ever had. From the moment I moved in, I was faced with a barrage of maintenance issues that went unresolved for far too long. The staff was either not knowledgeable enough to resolve the issues, lacked the necessary parts, or simply didn't do what was requested. When I tried to follow up on the issues, I was told to resolve some of them myself, which was unacceptable.

The person... responsible for collecting trash each night was also extremely unreliable and would often skip units in my building. To make matters worse, they would place the trash cans upside down in front of the doors, making the breezeways dirty and attracting roaches. When I brought this to the attention of the front office, I was told that my trashcan should be clean and that there shouldn't be a mess.

The gates were also a constant source of frustration, as they were broken a majority of the time and would remain open. On six separate occasions, no one was able to enter or leave the community because the gates wouldn't open. This was a serious security issue.

During the COVID-19 pandemic, the complex removed all of the pool furniture and blamed the virus for its deterioration, even though months later they put the same furniture back out. The front office also stopped directing delivery drivers to the Amazon lockers and instead turned them away, which caused me to have numerous issues with getting things delivered. I was forced to arrange pick-up locations at local stores or someone else's house.

The worst part of my experience was the staff's lack of honesty when I was in the process of moving out. They told the next neighborhood I was moving to that I had not informed them, even though I had sent several emails and made several phone calls. I had to take time off from work to go to the office and talk to the staff in person to get them to complete what was needed for my move.

I would not recommend this apartment complex to anyone. If it were possible to give a negative rating, I would. Lee mas

I enjoyed living in this community very much. HOWEVER I got a job out of state and needed to move. My move out notice was "misplaced" as were my keys on the day that I moved out. I was wrongly charged an extra month's rent and not given back my deposit because of an error THEY made...it has now been two months since I moved out and I am STILL waiting for them to rectify this situation. I have called and emailed and been in person several times and have been assured that the check is on the way.... But now, when I call I can't even get through because their phone number has been "temporarily disconnected". I'm not sure what is going on but I definitely do not recommend this company to anyone who doesn't want to get scammed (because that's what it feels like at this point) out of nearly $2,000....or more! Don't do it. Lee mas