Fox Valley Villages Apartamentos

My roommate and I were excited to find a place that had most of the things we were looking for: pet friendly, in-unit laundry machines.
We were told after we moved in that some floor work needed to be done in our apartment instead of asking us to wait a week which would have been better for us, our cat, and them. We held off on moving some of our bigger furniture at their request in the floors were complete which was inconvenient and frustrating that we were already paying for spaces we couldn't... use. On Tuesday of that week I had been told that the floor work was complete so we moved those items in. Then they called us again to say it's not actually done yet. The contractors came on Friday to do the work which took 7 hours (they left for 4 hours half way through). After complaining about this whole process to the property manager, Raquel, she offered my roommate and I a total of $60 for the inconvenience. I said that was insulting and came back with math showing our the affected square footage and the cost per square foot per day this had gone on. After doing their job for them, we got the fair amount.
Then we kept finding increasing numbers of carpenter bees in our apartment. We asked for pest control to come in and were told they would be there on Thursday, they never came. I called and asked about it and was told that the property manager wanted to come in to identify where they were coming in from. We offered for her to come in while one of us is home (for the safety of our cat) and she basically refused. Then never scheduled pest control for us again (which we are paying for!). So far, I got stung twice, and my roommate got stung once.
The most recent issue came up when I was harassed in the parking lot. After notifying the property manager twice about this, it took 3 days for her to respond saying that I have no right to expect safety on the property on which I live. It is not a gated community which means anyone and everyone can come in and onto the property but she immediately was defensive and accusatory like it was my fault or I was blaming her. I tried to explain that my intention in notifying them was to check if the vehicle belonged to a resident.
The exterior doors to the building are always broken and if they were ever repaired would break again the same day. They need to be replaced. The back door on our building doesn't even close all the way and the front door is able to be pulled open. Lee mas

Maintenance does not fix things in a timely manner, you will wait months, and when they do it is not done properly. washer and dryer was broken every month, you will not be offered a credit or compensated for going to the laundromat, maggots were found in the dishwasher that also did not clean properly and leaked, poor insulation, drains were clogged upon move in/fridge smelled, the hallways are always full of pet hair, when it rains the ceiling leaks, windows don’t close properly, none of the... outside doors lock so expect solicitors, pool was not properly cleaned, air conditioning units malfunction or won’t come on, the radiator style heater almost caused the blinds to catch fire, ceiling fans shake profusely when on, overrun by squirrels that will eat at your car wiring. Do not recommend. Lee mas

Been living here since June and there has not been anything good worth speaking about. The units they have advertised are not what they’re actually handing out. I moved here from across the country and couldn’t do an in person tour, so they sent me pictures and did a virtual tour of a unit that looked nothing like mine even though they said it would. The a/c broke the first time it was really hot and the heat broke the first time it was really cold. For a lease with pets, they make you fill out... all this information about your dog and how they’ll do a dna test if need be to make sure people pick up after their pets; however, there is so much poop around the community that no one could possibly be getting in trouble for it. Also, if you’re sensitive to smoking fumes, then be wary as well because even though they claim to be a smoke-free community, they won’t do anything about it when you tell them that your neighbors are smoking and the smells are making you sick. Lastly, it’s such close quarters in these apartments and you can feel every door slam and clearly hear any conversation of you next door neighbors or people talking outside. I really had high hopes for this place but it’s been let down after let down ever since moving in. Lee mas

They do inspections without announcement and will
Go into an apartment no matter what. No notice nothing. Being loud and disrespectful

I have been here going on 5 months and it has been a pleasant experience with Kathleen, Ray, Rachel, and Henry. They are great at what they do from the initial showing of units to getting settled in and when a maintenance request is placed it is addressed in a timely manner. Grounds are well maintained. Location is convenient to shopping. We feel at home here!