5/1/19
Bad maintenance & management practices
Moved in July 2018 and started having issues with “maintenance” early on - maintenance would ignore requests unless we called management to complain (had to do this several times before something was done). We were told several things could not be fixed. I second the complaints from other posters - 1) maintenance patches things together shoddily until things fall apart again (don’t expect and cosmetic repairs when you move in); 2) no HVAC service despite poor airflow. Maintenance “doesn’t do... that.”
Last month, they left the door open on a maintenance call and allowed our pets to escape. Luckily, I came home and found my pets wandering the hall.
Management has recently changed, and Lincoln properties manages the units as of last year, but so far we’ve only been promised changes that haven’t happened (e.g., carpet replacement).
And here’s the crowning jewel: management sent us an in-app notification letting us know that their payment portal was down, and so we were liable for late fees. There was no email, no call - just straight through an app with no notifications. “Our payment server is down, so if we don’t receive your payment [through no fault of your own], we will hold you responsible and charge a fee.”
ADVICE TO MANAGEMENT:
This review is the result of your own practices. Replace incompetent maintenance. Listen to your tenants. Don’t threaten to charge fees before offering a solution and an apology. If you hold your tenants responsible for your own shortcomings, you will be held responsible in public forums.
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