25/3/24
Unresponsive
First issue I had was trying to get information. I gave my email address three times, once over the phone, twice via the website and didn’t get a response. So I scheduled an in person tour and they weren’t expecting me. They took down my information, for the fourth time btw, and I finally got an email. I guess you have to show up to get a response. The second issue was the unit. The unit was barely clean and didn’t look ready for a viewing. I like 2B Residential’s properties but this one was... disappointing.
Reseña de Apartments.com
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Administrador de la propiedad en Villas At Crystal Lake respondió a esta revisión
Hi, we regret to hear that you had this experience with us. We make every effort to reach all prospective community members, and apologize for any inconvenience. We can assure you, however, that if we showed an apartment, it was in pristine move-in... condition. We would like the opportunity to address your concerns. Please reach out to us directly at (618) 234-7261 when you have a chance. Thank you, and we look forward to hearing from you.