Brookwood Apartments

Don’t not move here . Been nothin but problems frm heat air water bugs an roaches

We have lived in these apartments for 2 years. Started out okay but went down hill.

We have had a few appliance issues- dishwasher needed replaced when we moved in and the oven was half working.
Then we had/still have problems with our freezer staying cold enough. We can’t keep anything that has to stay super frozen in the freezer for long periods of time. And we had several issues with our kitchen sink.

Their is so much overflowing trash out of the trash containers, only a few potty... stations for pets around the complex, and people are littering constantly. We have crime and drama frequently- fights, shots heard (even directly in front of our apartment building), cars broken into, etc. Lacking in parking space as well.

This complex was okay at the stay but is going down!

The Good: the apartment itself is pretty good, I love our balcony, our apartment is cozy. Not near enough cabinet space but we have enough kitchen floor space we could have personally bought a kitchen island. Pet friendly, cheaper rent, haven’t had any payment issues, the staff is very nice, they try to put on community events, lots of grass space. Lee mas

I typically don't write reviews unless it's godawful and this place is just that. Management is a rotating door, they don't have any customer service skills, no sense of urgency, they flat out will stop caring about you once you sign the lease. I am typically pretty understanding since I've worked in Customer Service for 7 years, and work with the public. However, this place has no idea how to treat it's customers. Several times I've gone in there with problems and hardly ever get a solution.... Noisy neighbors, gunshots the first 3 months of living here, I have drug addicts neighbors who yell at the top of their lungs at each other at night and people will try to get in your vehicle if you leave it unlocked. I do have some good neighbors but too many negative ones to outweigh the good ones. I typically like to do things in person however when requesting maintenance. Only use the app because if you tell them in person about it they will write it down and forget about it. 3 weeks after that I am just now realizing they did not put in my request for my carpet coming up. I've lived in a lot complexes and this one has by far been the worst one. I would save your money. They are nice size apartments but that's the only plus to living here. Good luck. Lee mas

This place is gross! They are infested with bedbugs and lie to the tenants and say there is no problem. The office staff even acknowledges management incompetence. If you want to throw away all your belongings then this is the place for you! If the staff does respond it will take them weeks! Please dont fall next victim to this horrible place! If I could give a 0 I would!

I have been living in Brookwood since 2015, and the first apartment we lived in on the top floor was fine! No problems at all, and it was really nice, aside from some of the neighbors. But when we moved into our second apartment on the first floor in September 2017, we immediately found a leak in the hallway bathroom. We have sent in over 20 maintenance requests to resolve this issue since then, and it continued to leak until mold started to grow. They then took out the drywall in the ceiling,... "fixed" the leak, sprayed the mold and replaced the drywall. A day or two after this the leak got more severe, the mold started growing back and we were told it was "just mildew," and that they would fix it in a few days. Before they could do that, though, the ceiling caved in and exposed two (or more) years of black mold buildup in the insulation and on the drywall. The smell infiltrated every inch of our apartment, and made it impossible to even be in the apartment without gagging. The emergency maintenance man came in to clean it up with nothing but a dust mask and gloves.

I can't speak for the other buildings, but in my opinion this building needs to be completely vacated and either condemned or undergo serious renovations, as even after both leaks were fixed and the drywall was repaired our kitchen sink began to overflow with gray/blackwater. It covered all of our counter, our cabinets and pots and pans.

It is clear to me that they do not have the means to deal with huge issues like this and our neighbors above us have been dealing with similar problems. The lack of trust I have for the maintenance leaves me feeling unsafe in my own home. We have waited for them to fix all of these problems and repeatedly been told that they were fixed for so long that I honestly don't believe anything has been solved, although the drywall has been fixed and the sink has been unclogged. I'm scared that everyone in the apartment could have black mold in their bodies and I'm terrified that more of the ceiling will cave in because I simply don't trust that they have actually fixed anything. Lee mas