Reflections Apartments

Unfortunately this place deserves 0 stars but that’s not an option. Feeling unsafe at the place you call home is unsettling to say the least. If you’re going to listen to one review let it be this one. Roaches, trash, theft, poor management, poor maintenance, and guaranteed amenities that have not worked since I moved in. I’m a female in her 20s on a tight budget so my expectations looking for an apartment were never high but this experience has been worse than I could imagine. I have had to put... in over 20 maintenance requests since may. Most of which are the same request being re put in because they were not done properly the first time. I got my car stolen off of the property which I am lead to believe would not have happened if the gated community i was promised was actually gated. The gates have not worked since moving in in May. One of the pools was green for weeks and not usable. The pest control has sprayed my unit 3 times and we’ve seen an increase in bugs ironically. I have talked to the property manager as well as the regional manager multiple times trying to get out of my lease without having to spend two months rent to break it. Although they were understanding with my frustrations it’s disappointing I was never given any resolutions or plans on how to improve my situation. I know my problems are not the property managers fault or the regional managers fault but a little accountability from the company would be appreciated. My car was stolen i believe on 11/26. I made my property manager aware that Monday since it was the thanksgiving holiday and then weekend. I asked for the camera footage 12/3 and then again on 12/5 and she said she doesn’t have footage going back that far which was surprising to me since it wasn’t even a week. I had an in person meeting set with the property manager and was greeted by a vape sitting front and center in front of my chair when I sat down which I found wildly unprofessional but makes sense with how this has been handled. This review doesn’t even scratch the surface of all the other issues I’ve had. Lesson learned on this place. Lee mas

The apartment itself was actually nice, but the leasing staff…. AWFUL. They WILL try to over charge you. I was charged for 3 pets (there’s a 2 pet limit… so how would that even be possible) for the first couple months I lived there. Talked to the leasing office multiple times and they never took care of it until they tried to tell me I had a balance on my account from not paying for the 3rd pet. My rent wasn’t prorated for my move out until I had to talk to someone about it in person because no... one answered my emails. I was charged $200 extra on my move out balance. They don’t care about the people that live there. There was also an incident where the knob on the door broke to get into the apartments… no one could get in or out, HUGE fire hazard!!! They didn’t fix it for hours. The leasing staff will also lie to you and tell you something different every single time. I was told by multiple different leasing staff information regarding my apartment then when it’s brought up to the community manager they have no records of what I was told. So they either lied or changed the dates so it would be after I signed paperwork… like they were trying to avoid a legal issue that could arise from the situation. They act like they try and help you but in reality they are just after your money and could care less about you. My advice… run and never look back unless you have a lawyer and $1,000 laying around. Lee mas

When I moved into my apartment it was as if they didn't even know we were coming. The toilet was broken, the tub was not finished, the window in the master bedroom was broken, the stove didn't work and my key was not activated. The staff while nice, was exceptionally unprepared and the maintenance staff unprofessional. Upon awaiting repairs for our apartment the suite we were given keys to stay in was not clean, sheets were dirty, cobwebs were in the corners, and it had bed bugs. The original... presentation of an apartment here at Reflections may seem okay but the underlining overall conditions are below average at best but more accurately put unsatisfactory and disappointing Lee mas

If you want to live in a frat house, strip club, auto body shop, theft city, dogs barking & roaming free central and etc....Then this is the place for you. You would think being a tenant would give you a say so but no. You will end up not getting sleep, having personal property damage and 9 times out of 10 speaking with property manager as well as staff with such issues and being brushed off. If you have a family, morals, bills, personal property, a car and etc... This is not the place for you.

If I could give this apartment complex zero stars, I would. At first it seemed like a nice place to live. Move-in went smoothly and maintenance was quick and the maintenance people were friendly. However, I noticed terrible mold behind the fridge as I was moving out, my dishwasher barely worked, and there was a huge roof leak and they left my place dirty after they fixed it. I also experienced 3 break-ins. After the second one I requested a security camera for the building for my safety and the... safety of other tenants and it was DENIED. This company does not care about the safety of its tenants. Because I was a full-time student I was unemployed when I rented this place, they wanted a large deposit. Despite my high credit score, they made me pay a $500 deposit. I agreed, because I would get it back anyways. It's been 2 months since I was able to break off the lease due to the break-in and they never gave me back my money! Now they are accusing me of owning a pet when I never did, and they are charging ME money after such an outrageous deposit. Never met such an unsympathetic, vile company in my whole life. I think they were taking advantage of me knowing that I was not from the country, and I'm thinking of getting my lawyer involved. For your safety and bank account DO NOT move to this place. Lee mas