Reflections Apartments

The apartment itself was actually nice, but the leasing staff…. AWFUL. They WILL try to over charge you. I was charged for 3 pets (there’s a 2 pet limit… so how would that even be possible) for the first couple months I lived there. Talked to the leasing office multiple times and they never took care of it until they tried to tell me I had a balance on my account from not paying for the 3rd pet. My rent wasn’t prorated for my move out until I had to talk to someone about it in person because no... one answered my emails. I was charged $200 extra on my move out balance. They don’t care about the people that live there. There was also an incident where the knob on the door broke to get into the apartments… no one could get in or out, HUGE fire hazard!!! They didn’t fix it for hours. The leasing staff will also lie to you and tell you something different every single time. I was told by multiple different leasing staff information regarding my apartment then when it’s brought up to the community manager they have no records of what I was told. So they either lied or changed the dates so it would be after I signed paperwork… like they were trying to avoid a legal issue that could arise from the situation. They act like they try and help you but in reality they are just after your money and could care less about you. My advice… run and never look back unless you have a lawyer and $1,000 laying around. Lee mas

When I moved into my apartment it was as if they didn't even know we were coming. The toilet was broken, the tub was not finished, the window in the master bedroom was broken, the stove didn't work and my key was not activated. The staff while nice, was exceptionally unprepared and the maintenance staff unprofessional. Upon awaiting repairs for our apartment the suite we were given keys to stay in was not clean, sheets were dirty, cobwebs were in the corners, and it had bed bugs. The original... presentation of an apartment here at Reflections may seem okay but the underlining overall conditions are below average at best but more accurately put unsatisfactory and disappointing Lee mas

If you want to live in a frat house, strip club, auto body shop, theft city, dogs barking & roaming free central and etc....Then this is the place for you. You would think being a tenant would give you a say so but no. You will end up not getting sleep, having personal property damage and 9 times out of 10 speaking with property manager as well as staff with such issues and being brushed off. If you have a family, morals, bills, personal property, a car and etc... This is not the place for you.

If I could give this apartment complex zero stars, I would. At first it seemed like a nice place to live. Move-in went smoothly and maintenance was quick and the maintenance people were friendly. However, I noticed terrible mold behind the fridge as I was moving out, my dishwasher barely worked, and there was a huge roof leak and they left my place dirty after they fixed it. I also experienced 3 break-ins. After the second one I requested a security camera for the building for my safety and the... safety of other tenants and it was DENIED. This company does not care about the safety of its tenants. Because I was a full-time student I was unemployed when I rented this place, they wanted a large deposit. Despite my high credit score, they made me pay a $500 deposit. I agreed, because I would get it back anyways. It's been 2 months since I was able to break off the lease due to the break-in and they never gave me back my money! Now they are accusing me of owning a pet when I never did, and they are charging ME money after such an outrageous deposit. Never met such an unsympathetic, vile company in my whole life. I think they were taking advantage of me knowing that I was not from the country, and I'm thinking of getting my lawyer involved. For your safety and bank account DO NOT move to this place. Lee mas

We rented from them for 13 months.

The unit had an absolutely wonderful location close to shopping and north side jobs.

We overlooked the fact they were unsafe (thefts, thefts of received packages, and burglaries were the norm in the neighborhood). Don't worry you are required to have renters insurance, they won't make you move until your second claim in a 60 day period we were told by our neighbor. We were not bothered by our outdated, inefficient, and loud appliances (stoves and stackable... washers) because we are old and almost deaf anyway and had low expectations for the place. We overlooked the very aggressive, rude, and unprofessional manager Denise and the Sales lady Sam both because we are good people and know it takes all kinds to make the world go around. We didn't mind that the maintenance staff was unprofessional (we noticed the maintenance staff often didn't bring tools or supplies needed at time of repair, wrote us rude and condescending comments on our orders, were nosey in our belongings, and didn't call us using our actual phone number on our profile before entering our unit because we expected nothing of them anyway. It didn't bother us that the trash heaped over into the street from the one trash compactor where we had to haul our trash to on our car's hood or carry halfway across the property because we always just hoisted ours up into the compactor even if we had to pole vault to do it. We were okay with fact the gates would go weeks without being fixed stuck open and people drive the wrong way, because we own two old junker cars and didn't care who came on in. The pizza man could, and that's all that mattered to us!

The big court yard in the middle is a good place to let your kids run loose and get out of your hair.

Good luck from our family to yours. Lee mas