Double Creek Flats Apartments

I lived at this property for nearly five years on the ground floor, paying extra for a garage. I did like it until end of 2023 and through my move out date Sept 2024. I always kept my account current and maintained a clean apartment. However, there were persistent issues, including a moldy bathroom and a leaking garage. The exterior building doors are insecure, as key fobs can be useless when the doors are unlocked by physical keys. It happened FREQUENTLY.
While the maintenance team, especially... Jamal, is excellent, noise from upper-level units with faux wood floors can be disruptive. Additionally, the pool remains unlocked during the season, allowing non-residents to use it freely—a poor decision. Community events were poorly promoted, and management changes occurred without notice, which was inconsiderate. Even 24-hour entry notices were sent only via email. If you have an issue, you have to follow up for results. Fire extinguishers used to be provided but not all Units get them. I did eventually get one in August right before i moved out LOL. See email from April saying they are working on it. Also install the dog park bench back..it's been like that for over 2 years. Lee mas

I recently visited this property and met with Jessica. She was very helpful with information on a move I plan to make this summer. The property seems really well cared for and I hope this will be my new place this summer.

I feel pretty safe with the security gates and the locked door into each apt building.

Office staff is friendly and courteous.

For what you get and what you’ll experience, Double Creek Flats is disappointing and way overpriced. The walls are so thin, you’ll hear neighbors coming up/down and in/out of the building along with their full conversations at all hours. At least once a week, we had the displeasure of smelling other people’s cooking in the halls and our apartment for several hours. You will get smells of others’ trash lingering in the halls well after the bins are inside after valet trash has long come and gone... . The dumpsters are an issue with the compactor breaking and trash piling up outside of it. Management changed during our lease and the response from the office staff changed drastically. When bought with concerns, staff is rude and avoidant; “That needs to be addressed by the manager and she’s not here at the moment, but I’ll take a note to make sure it’s handled” was heard way too much with no resolution even if brought up multiple times. After speaking with other residents, they also said the same thing happens when they brought up their concerns (many of which the same) to the current management team. A big reason we moved to the complex was for the gated community and key fob doors/buildings as things were presented as safer. But when the gates and fob readers aren’t working correctly (surprisingly frequent and for long periods of time) that doesn’t help and the complex would really benefit from additional security measures as a whole. Our apartment was dirty when we moved in (carpets not vacuumed, pet hair all over the baseboards/ windows, dirty cabinets in the kitchen and bathrooms, leftover holes in the walls from the previous tenant, etc.) and management did not care or offer to correct it. The maintenance team was always been great and quick and the landscape is well taken care of on a regular basis. When the weather is warm, you will see couples, families, and pets out around the complex which is wonderful and was one of the selling factors for us. Lee mas