Brownstone Apartments

DO NOT MOVE HERE. If I could give 0 stars, I would. This place has been a nightmare. We haven't even lived here 2 full months and haven't had one week of peace. Broken AC for weeks and they refuse to do repairs or even communicate. They say make an appt, but don't respond to any appt requests, don't respond to emails, don't respond to phone calls, voicemails. Once you get moved in, they no longer care about you or any problems you may have. They don't care if you have health issues that are... being affected by them, they don't care about children. The property management is abhorrent as well as the leasing agents. They sit around giggling and laughing, spend more time closing down the office randomly to go out to eat than they do working. DO NOT MOVE HERE, KEEP LOOKING, YOU CAN DO BETTER!!! Lee mas

Maintenance is super behind and understaffed always. Unfortunately when they do make it around they will just do the bare minimum and bandaid the issue. My ac was out for 3 months during the summer and they haven’t properly fixed my ac/heating unit for over year after several maintenance request. The apartments are paper thin so expect to hear everything. Don’t expect the pool to be open much it’s mostly just there to raise rent.

They are very quick with maintenance. We’ve been here several months and they have done a great job with communication, and there’s always a fun little thing to do. The price is good and it’s close to places like target. Definitely recommend!

If I could give a zero, I would.

Do you want heat when it's cold? Sorry! Do you want air when it's hot? Sorry! These are the worst maintained apartments. Called for no heat in the winter and no one responded for three days. Ended up in a hotel. Air is currently not working-called on Sunday and it's Monday night-still no maintenance. If you are on the ground level, I highly suggest you look in the basement to see there is absolutely ZERO insulation under your feet, so you will be... cold all winter long.

They will tell you to read the Kansas Landlord Tenant Act-I suggest you do and throw it back at them everytime. They told me to read my lease and when I read it to them verbatim and quoted the Kansas Landlord Tenant Act, they didn't know what to do. The office staff has no idea of what a lease says and will tell you your lease is old or doesn't read the way the new lease does. SO?? A lease is a written contract that both parties sign and must abide by.

Look out for no place to put a kitchen table and really no pantry for your food. Can't hang crap on the walls because they are plaster. There is very little closet space. Would be fine for 1 person, but not two.

This is the MOST UNPROFESSIONAL PLACE EVER!!!! Lee mas

DO NOT MOVE HERE. IT'S A JOKE. If I could rate this place a 0 I would. There are several reasons why you shouldn't move in to brownstone or the reserve.

1. The staff is always extremely rude and unhelpful. They are only nice when you first apply. Beatrice is the most rude person I've ever met for no reason. She's always mugging and has rude remarks. Most of the time they don't pick up the phone on purpose so I call multiple times until someone answers in a matter of 5 minutes.

2. Staff is... antiquate. Once they were threatening to evict us for not paying rent which is why you ALWAYS NEED TO ASK FOR A COPY. They had apparently lost it but since we had a copy, they couldn't evict us. Every time they claim to call back the same day they never do, I always have to call again. Clearly unprofessional and irresponsible.

3. Maintenance is a joke. They only have one person who is able to fix AC even though there are over 6 people have that problem. Maintenance man's has said several times they'd be back the next day to check up on the AC or a broken bathroom wall and never showed up again. We have been six full days without AC and they have the audacity to come up with excuses. The AC continues to break down. Not a good environment for children.

4. Maintence is a joke pt 2. They will always try to fix things the cheap way. Our stove doesn't work properly and has a horrible gas smell. We requested one that was in a random basement and said we could have it if we took it and arranged it ourselfs. News flash it's your job to fix things. Maintenance man accused us of "re-breaking" our bathroom wall. When it was actually another part that fell off. The tiles will off with time.

5. Unnecessary charges. If your rent is late by one day, you have to pay $50. (Has never happened to us but confirmed by neighbors). You have to pay $25 if you fail to comply to monthly pest inspections. If you lose your key, you have to pay $15 for a copy.

6. Lack of amenities. I don't know why but they have decided to take everyone's storage and told us to take everything out within 24 hours. So much for a heads up. The laundry units never work. The pool is rarely cleaned. The children's park on the brownstone park has a broken slide that has been left like that for over a year. The girlls are overly small.

7. Pest (spiders) / Roach infestations.

8. Homeless/ wild cats behind dumpsters and apartments.

These are all recent experiences and on going problems. Do yourself a favor. Lee mas