Kelly Reserve Apartments

BEWARE! If I could give this apartment 0 stars, I would. Make sure you request a walk through of your apartment before you officially pickup your keys. If they don't offer you a walkthrough, be hesitant. After being on the waitlist for 8 months, I walked into an apartment that was absolutely not move in ready. I expressed my concerns and the property manager and the management company took ZERO responsibility or accountability for the situation.

I was told that cleaners and painters did their... jobs before I moved in. How? I walked into food splatters in the microwave, on the ceiling, and on the backsplash. Cracks in the walls and ceiling, a hole in the ceiling in the bedroom, water stains on the ceiling, nails left on the floor. The paint job was despicable. These photos don't suffice.

Kelly Reserve Apartments, do better. Lee mas

I wanted to wait a full year of living here before I wrote a review and I would recommend this place to anyone. I thought it was too good to be true at first so I waited 1 year to write this review. I live in a part of the complex with ample parking and lots of sunlight. When I was looking for an apartment the office here took my concerns seriously and made sure I got what I was looking for. It’s a quiet neighborhood despite me living by the church and street. Everyone here is very nice. The... apartment it’s self is great. They put time and effort into design and that makes daily life easier. I chose to sign another year here because of the office people. They will go the extra mile for any resident. You will never feel ignored by the office in your time of need. I’ve never had them be rude or unpleasant. I’m very happy here. Everyone here wants to be here for a long time or has already been here for multiple years. The reason people leave is because they buy a house. There are some cheaper places around here, but not better. Lee mas

Having been a resident of this complex for three years, there are pros and cons for sure. Proceed with caution.

Pros:
New(ish) amentities. Appliances are okay, seem to work well. Modern finishes. Mostly well-built. Rarely hear my neighbors. Quiet, if you’re facing the woods on the west side.

Cons:
Corners cut across the development. Concrete is crumbling on the streets due to poor construction. Gaps in wood floors that debris builds up in. Plumbing is awful. Drain pipes below sink... came apart after only two years in a brand new unit. Pipes behind shower leaking, causing water to leak out the edges of shower/bathtub interface, with mold likely behind the wall. A/C unit incredibly inefficient. My power bill in my new house twice the size of my Kelly Reserve apartment is about 2/3 of what I paid at KR. Inept management...very little help when neighbors cause issues beyond your control. Your patience when they take a month to fix damage is not rewarded with any rent discount or help at the end of your lease terms.

So, as long as you don’t have a catastrophe in your building, don’t mind living at the mercy of hard-set lease terms and yearly rent increases, and don’t mind some construction issues, you’ll be fine. Otherwise, best of luck! Lee mas

I have not commented until now because of enjoying my new apartment, amenities and convenience of the neighborhood. I had lived nearby and was impressed with Kelly Park, but no attached garages. My apartment property became an embarrassment when open garbage and hanging a baskets continued patio tomatoes etc. I looked at other apartments and decided on Kelly Park and make do with no garage. I went to the office and there were no rentals. The staff knew I wanted a garage so Hillary mentioned... they were building a new apartment community, new floor plans, new design with white cabinets, hardwood floors including attached garages. That was it. The first week the models were open my sister and I came. I made the appointment with Emily to move in when my lease expired in March. I watched the new building and ho hard Hillary and her staff worked to get this property beautiful as it is. Hilary has taken my complaints, and they were very serious and acted on them. Her staff in the office Emily and Ashley always have a smile, greeting and helpful in every way which my needs. They always say drop in anytime! The maintenance, Chris, Dustin, and Morgan are friendly and professional. Chris has had to help with AC after the service call. Morgan has been busy keeping the grass picked up. They are all three willing to do everything asked. This property runs the most efficient of any that I have been at. And they show regards for their residents.

I am so happy to call this my home! Lee mas

Absolutely love being a part of this community! The girls in the office are so nice, along with the maintenance and groundskeeper guys..they always say hi or offer to help me. So glad to be living here! Definitely recommend 5/5!!!