Signature Place Apartments

Nice interiors and location, but my experience with this property management team has been incredibly frustrating. Only move here if COMPLETELY desperate.

First, one of the office workers has been extremely arrogant and rude. Not sure if she's arrogant to everybody or it was just me. I felt very uncomfortable and disrespected with the way she attended me every time I went to the office.

Second, the maintenance at this property is extremely poor. I reported a leaking washing machine multiple... times, but management failed to properly fix it. Water would spill out onto the floor almost every week, even affecting the neighboring apartments. Despite the obvious risk of property damage and safety concerns, they showed little urgency or care in addressing the issue.

Third, I encountered a huge snake inside my apartment, which was both alarming and distressing. Although it was removed, I was made to feel as if that was a favor.

Fourth, when it came time to renew/end my lease, they deliberately created obstacles to make things harder for me. I was told I wasn't allowed to move out in December or January, but they had listings available for move in during those months, strange! On top of that, they claimed that I hadn’t signed a “notice to vacate” form, which I was never even provided!

Fifth, forget about your deposit. That's your mandatory gift for them.

I would not recommend dealing with this management team if you’re looking for peace of mind, transparency and fairness. Very disappointing!
Lee mas

Horrible maintenance when it comes to appliances and ac units. My unit has been above 77 degrees for weeks on end and it isn’t even April yet. I have struggled with my unit for almost a year now and maintenance refuses to replace it. To go on top of everything, they only complete maintenance requests during the week so you’re just out of luck on the weekend with any emergencies.

This is without mentioning the constant undercover cop surveillance which is anything but reassuring of who lives... here. Lee mas

Please do not rely on the website pictures or the model you will be shown. The apartments will not be move in ready after you sign your lease. Nor will they be updated as sjown on the website or in the model. I moved from a luxury apartment but only because of my back. I can no longer do stairs, so I moved here thinking the apartments would be really nice. At first, I was given an apartment with seven stairs leading up to the apartment. I waited another couple of months to get into another... apartment. When I went to sign the lease, they had upgraded me to a more expensive apartment without my knowledge. I had to sign the lease because I had nowhere to go. There were 23 plus items on the walk through that I found unacceptable before I moved in. Most have been corrected or a bandaid put on the problem. The property manager refused to change out the towel bar and toilet paper holder and would not allow maintenance to put a frame around the rusty mirror. There are huge cracks and large pieces of concrete missing from the sidewalks. worst of all are the bugs in the apartment. So disappointing! Lee mas

DO NOT rent at Signature Place Apartments in Overland Park!!! I received a move out statement from the apartment which stated that my husband and I needed to pay $1100 to replace the carpet in our apartment due to "large amounts of pet urine." After calling Signature Place and the carpet cleaning company who evaluated the carpet (EverReady Services Carpet Cleaning) we have gotten no where. The apartment and the cleaning company have no pictures/proof of the supposed urine all over the carpet,... refused to let us have someone come in for a 2nd opinion, and had already replaced the carpet but yet are still making us pay for it. I have repeatedly been told I am lying and they are assuming that just because we had a dog in the apartment that he must've peed everywhere....dogs who are potty trained don't do that. My husband and I are pretty frustrated as we had no big issues with the apartment until they changed management. We paid our rent on time, picked up after our dog outside, and kept to ourselves. This has left us with a very sour taste in our mouths. Seems like if you have a pet they’re going to replace the carpet no matter what and then charge you for it. Lee mas

LOOK CLOSELY AT PROPERTY BEFORE YOU LEASE.
Pool issues every year. Same story the "pump" doesn't work. This has happened with all the different owners of this property. How about getting a reliable pool company to fix this issue and quit have maintenance put a "band aid" on it.
Seems funny all the other properties in this vicinity have reliable pools and open up, but not this property.
Water issues inside apartments when it rains. Gutters need replaced. High turnover of maintenance and... office staff. You never know who you will be talking to when you call. They all hide in their office and it is like pulling teeth to even know who management is from year to year. Lee mas