The Village at Fountain Lake Apartamentos

They have Rats and roaches and they're very unprofessional!

If I could give this apartment complex a -5 star rating, I would because one star is too high!! If I could give anyone reading this review one piece of advice, it would be to RUN AS FAST AND FAR AS YOU CAN AWAY FROM THIS PLACE!!!! All of the negative reviews are posted for a reason; do not be like me and ignore them; I DEEPLY regret my decision!!

This apartment complex has been hell on wheels since I moved in; if anything breaks in your unit or you need maintenance for any reason, you WILL have... to deal with it until your lease ends!!

My air has been having problems every single month since February 2024, and maintenance has only provided temporary fixes. I returned home from work to find that my apartment was 90 degrees in the Louisiana summer heat, and when I called the emergency maintenance number, I was told that no one was on call and that I would have to "deal with it" until the next morning because the new property manager, Latoya, had only been with the complex for two weeks. In which, I understand that she only accepted the role two weeks ago, but unfortunately when you accept a new position, you additionally accept everything that the previous person may not have completely resolved. It also doesn't help the situation to have an attitude with tenants who are experiencing the problems.

Let's now discuss how the front gate barely works, or how the front office staff NEVER answers the phone unless you call about 5-6 times, or how the pool has been closed due to the lights not being installed; when we asked when the lights would be installed, we were told "we're not sure". Let’s also discuss how your electricity bill will be $150 or more if you live here, or how pest control has only been provided ONCE since I moved here in July 2023, despite the fact that it is written in the lease that they will provide it on a regular basis.

Oh! Before I end this review, I'd want to advise anyone who is still considering renting here: when it gets cold outside, please prepare your home to be a shelter for any rodents that may be outside and cold, and DO NOT even THINK calling the front office about it!! You WILL have to deal with it or buy your own repellants.

All in all, I wouldn't even recommend this complex to my worst enemy! This place is HORRIBLE!!! Lee mas

If I could give this apartment complex a -5 star rating, I would because one star is too high!! If I could give anyone reading this review one piece of advice, it would be to RUN AS FAST AND FAR AS YOU CAN AWAY FROM THIS PLACE!!!! All of the negative reviews are posted for a reason; do not be like me and ignore them; I DEEPLY regret my decision!!

This apartment complex has been hell on wheels since I moved in; if anything breaks in your unit or you need maintenance for any reason, you WILL have... to deal with it until your lease ends!! I have written numerous emails to the front office and regional staff with no response; nobody is held accountable for anything here, the only thing that you will be told is that they're "truly sorry".

My air has been having problems every single month since February 2024, and maintenance has only provided temporary fixes. I returned home from work to find that my apartment was 90 degrees in the Louisiana summer heat, and when I called the emergency maintenance number, I was told that no one was on call and that I would have to "deal with it" until the next morning because the new property manager, Latoya, had only been with the complex for two weeks. In which, I understand that she only accepted the role two weeks ago, but unfortunately when you accept a new position, you additionally accept everything that the previous person may not have completely resolved. It also doesn't help the situation to have an attitude with tenants who are experiencing the problems.

Let's now discuss how the front gate barely works, or how the front office staff NEVER answers the phone unless you call about 5-6 times, or how the pool has been closed due to the lights not being installed; when we asked when the lights would be installed, we were told "we're not sure". Let’s also discuss how your electricity bill will be $150 or more if you live here, or how pest control has only been provided ONCE since I moved here in July 2023, despite the fact that it is written in the lease that they will provide it on a regular basis.

Oh! Before I end this review, I'd want to advise anyone who is still considering renting here: when it gets cold outside, please prepare your home to be a shelter for any rodents that may be outside and cold, and DO NOT even THINK calling the front office about it!! You WILL have to deal with it or buy your own repellants.

All in all, I wouldn't even recommend this complex to my worst enemy! This place is HORRIBLE!!! Lee mas

I have live here for 5 years. Over these years we have had hurricane Ida, COVID 19 and local emergencies and everyone has been stellar at pulling together as a community which is very rare in these days. Sadly due to illness I have to move away.
This is a very safe and quiet place to live.

The new office staff is excellent. Very helpful and friendly. Wanda and Jenny are both wonderful.