13/12/24
Poorly Maintained
Property is poorly maintained. Water heater is currently broken for the second time in less than three years, last time it was broken for an entire month and we didn't even get a discount on rent. I understand that things happen, but when it is something major like that the residents are owed a generous discount, lack of maintenance is affecting their quality of life...I don't get the sense that Apartment Homes by Tonti cares.
Office staff is a mixed bag, some are kind and helpful, some are... rather rude and act put out anytime you ask for anything.
Apartment Homes by Tonti will raise your rent every new lease, even though the quality of the property is going down. Not a very ethical company, you can do better.
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