6/8/24
Full of regrets
Definitely not as advertised. Went 4 months with no dishwasher. I sent maintenance request 3 times and once verbally. AC was broken for 7 months and in the middle of summer. Sent multiple maintenance request. Racked up on electric bill to get 72 degrees but only went down to 78 degrees when it was 95 degrees outside! Constantly have cockroaches. We pay for pest control but i still have to pay out of pocket to to deal with it myself If there is maintenance be ready to be woken up at 9AM. Good... luck to those who work a night shift and/or graveyard shift. One time i was woken up around 7 am for lawn mowing on a SATURDAY! and I worked a really late night, night shift the night before. Also, if they do maintenance inside your apartment they don't clean up after themselves. Oh the mess i had to clean up Apartment managers are of no help and always have mean faces, specially the front desk, very rude actually. I always felt hesitant to pick up my packages because of her. They are definitely not here to help residents to have a wonderful living experience here. Always in the office and not helping residents. Unsafe place. There were multiple shootings while i was living here. Trash everywhere. One day to use the pool. Laundry not working or broken and basically ate my money. Everything was painted over, insects, screws and even multiple blades. Unsanitary place to live. When it rains you need a canoe to get to your apartment. The road is gravel and full of potholes. The sewage never did get fixed in many places so it's always stinky. The only good thing i could say about this place is Sophie, but she left right away when i moved in here. I heard that they do accept Veteran's Disability as part of your income but i guess most places do. I would've moved out sooner if i didn't have to pay to cancel my lease. Make sure to ask for fees that are not included in your rent because I didn't see those coming. Most of them were not even mentioned on the lease on how much.THIS PLACE IS NOT WORTH IT. There's a reason why more than half of this property is vacant. I wish I listened to the other reviews. The price isn't worth the stress. This place stressed me out so much.
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Administrador de la propiedad en RIVERSIDE OAKS APARTMENTS respondió a esta revisión
Thank you for sharing your feedback with us. We want to inform you that we have recently begun managing this property and cannot answer for the prior company's actions. However, we can assure you that our policies and procedures prioritize resident... satisfaction and strive to offer a welcoming community for all.
We bring over 45 years of property management experience, known for delivering a six-point customer service philosophy. We guarantee excellence, superior customer service, complete financial accountability, integrity, teamwork, and professionalism. Our goal is to provide a smooth and efficient leasing process for all residents.
Your comments regarding communication and service are important to us, and we will be reviewing our procedures to ensure we improve in these areas. We value your input and are dedicated to making your community a great place to live.
We want to let you know that we are actively working on various improvements to bring the community to a better standard of living. These improvements include:
• Initiating a new landscaping contract to enhance the property’s appearance.
• Trimming and removing dead trees to ensure safety and aesthetics.
• Installing new roofs to improve building conditions.
• Renovating the pool area for better recreational facilities.
• Repaving the parking lot for improved convenience.
• Upgrading building lighting for enhanced security and visibility.
We would appreciate the opportunity to discuss your experience further and explore ways to possibly turn it into a positive one.
Please contact our regional management office at 318-227-8693 at your earliest convenience.
