13/3/24
Do not trust leasing agent
This is an informational review for future residents. It's crucial to ensure clear communication with the leasing agent.
My wife and I recently visited an altitude apartment where one of the leasing agents showed us around. We found one apartment particularly appealing and decided to book it online. Following the leasing agent's advice, we were informed that if we chose not to move in, our holding deposit would be refunded to our account. We have confirmed with him multiple times, since those... are verbal conversation, we have lost the holding deposit money. It was only later that we learned about the 72-hour window for canceling and receiving the holding deposit back. Unfortunately, the leasing agent failed to clarify or inform us about this timeframe.
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Administrador de la propiedad en Altitude Apartments respondió a esta revisión
Hello, Thank you for taking the time to share your experience. We sincerely apologize for any miscommunication regarding the holding deposit policy. We strive to ensure clear and transparent communication with all prospective residents, and your... feedback helps us improve our services. Thank you for leaving us a review.