9/11/24
Unfair Noise Complaints and Inconsistent Management: A Frustrating Living Experience
We are peaceful people, but in this community, it feels like we end up being the ones who have to tolerate everything. Our neighbors frequently assemble furniture, and the downstairs neighbor often bangs on their ceiling with tools in response. They have even written long letters and left them on our door, insisting that we are the ones making the noise. Management claims that the noise could not possibly travel through us to the downstairs unit, yet they still ask us to reduce noise levels,... seemingly applying rules based on who complains the loudest.
From the very first day we moved in, we noticed that the footsteps here are extremely loud due to the wooden structure, making us uncomfortable. Initially, we thought it was normal and tried to adjust our expectations. However, the downstairs neighbor has repeatedly filed complaints with management about our footsteps, even though we only walk during the daytime and wear slippers to minimize noise. This has been a very unpleasant experience, as it feels like the rules are enforced according to who makes the biggest fuss rather than being applied consistently.
Reseña de Apartments.com
Administrador de la propiedad en Alta Clara respondió a esta revisión
Hello, thank you for taking the time to leave this feedback, although we are saddened to hear that our efforts have not met your standards. We strive to address any and all concerns we can, and treat each resident with the utmost respect, so we... sincerely apologize for the way you feel you have been treated. Please reach back out to the office at your earliest convenience, as we would love to continue helping resolve this issue in an amicable way for all parties involved.
-Donnie
Community Manager
