Axis at Shady Grove Apartamentos

Once a five-star residential complex, the current state of this apartment building is nothing short of disappointing. Though the exterior and leasing office may seem inviting, don't let appearances deceive you. The quality has steeply declined, along with attentive management.

Rent, parking fees, and service charges have all been raised, but these increases are not reflected in any improvements around the property. The cleanliness and maintenance are severely lacking, including the presence of... rodents and pests. Furthermore, unpleasant odors and unhygienic conditions, such as dog urine in the elevators and carpets, significantly degrade the living experience.

The garages present their own set of issues, including leaks and dirty water puddles. If you think a covered garage implies a clean car, you are mistaken. Leaks from the upper levels will quickly dispel that notion.

The new management appears to be indifferent to these deteriorating conditions. While the previous management team actively engaged with residents through the resident portal, addressing concerns and complaints, the current team seems to have abandoned this proactive approach.

To sum up, if I could rate this place lower than one star, I would. The contrast between its previous quality and its current state is like night and day. If you're considering moving here, I strongly urge you to reconsider. Lee mas

Would not recommend this apartment to anyone and I don’t even live here. Called to make an appointment to view the studio & one bedroom. The apartment overall is really dirty, floors are uneven, & walls are very thin. I talked to a couple people who live there & they said residents here complain all the time about noises (walls and floors being way too thin). It was very difficult finding the parking garage & when we went to go park I found a ton of broken glass (maybe from a break in). My nail... artists boyfriend has had his car broken into twice here. I’ve read reviews about how water gets in through the balcony door making me think certain things are not installed properly. We also toured on our own which I did not find very professional. $5 for a guest to stay overnight & $2 a month for pest control is just weird. If you have pests you should take on the responsibility to pay that yourself. Lee mas

I have lived here since 2018 when it was Hanover Shady Grove it was great. Now that Axis Shady Grove took over it’s been horrible it the hallways looks disgusting the walls are filthy & the carpet has stains and dog poop every where you can tell that they don’t keep up with it. You can hear your neighbors inside and outside you can always hear dogs barking

The Equity Residential conglomerate owns Axis at Shady Grove. This public company is extremely profit driven, as evidenced by its obscene 14% rate hike this year. (Note that the city of Rockville set its voluntary rent rate hike for 2022 at a maximum of 0.4%.) The leasing staff at Axis do not manage renewals so tenants will receive an auto-generated renewal notice by email from a generic Equity email address and possibly an equally cold follow-up call from Equity's toll-free number from an... employee who will only divulge his or her first name. Equity offers no explanation to account for the shocking rent increase and dismisses tenants to speak with the city of Rockville if they have complaints. Oddly its excessive rent rate does not include such ongoing extra expenses as the ineffective pest maintenance fee charged to all renters every month. Residents routinely post photos of the various rodents found in apartment hallways and trash rooms. (Equity also charges monthly fees to process your water and sewage bills through a third party rather than allow you to make direct utility payments without such added costs.) The building's cheap, paper-thin wall construction must have benefitted Equity investors but ensures you get an earful anytime your neighbors watch TV, listen to music, or naively think they're having a "private" phone conversation in what should be the privacy of their very pricey rental unit. Lee mas

From the day I moved in, to the day I moved out, I never had one peaceful and quiet night of rest. The walls are thinner than a 1-ply piece of toilet paper. Every morning and night I could hear my upstairs neighbors get out of their bed, walk along the hallway to the bathroom, leave the bathroom and walk to their living space. The noise at the pool noises will wake you up in the mornings. During the summer months it’s even worse with kids screaming at the top of their lungs at the pool. The... lounge area surrounding the pool echos so badly that the people should just sit in your apartment. The outside lounge (courtyard) is supposed to closed at a certain time (9pm or 10pm) but loud neighbors will stay out there until 2am, 3am. And all that’s with the windows closed! With the windows opened, it sounds like a community party from sun up to sun down. Plus the Luxer (package) room is so disorganized because they don’t have actually Luxer lockers, just a supply closet where you have to play where’s Waldo to find a package. The staff, as pleasant as they are, can and will find any means to not return your deposit. Not to mention, their lease is different than regular leases. Axis’ lease runs 12 months and 1 day. Lee mas