The Flats at Shady Grove Apartamentos

Horrible customer service the place look like trash! They also never give my deposit back

I moved out about 6 months ago and have yet to get my deposit back. I have tried contacting the leasing office and have not gotten a response back, even went there once and was told to keep waiting. Obviously a lie. Just save yourselves the money and don't come here, very unprofessional leasing office.

Trust me when I say this - Don't waste your time and money. I hardly write negative reviews, but this place needs major improvement. The new management, Brick Lane, and their current staff are not as professional as the previous group. So many issues, unreachable, and are irresponsible. Apparently, they "accidentally" charged another month despite tenants following proper procedures and took MONTHS to refund because it got lost or was not documented promptly. Yet, didn't get an apology. I guess... it's just so difficult to say "I'm sorry." Lee mas

So much to say about this place.. I lived here for 2 years and at first it was fine it wasn't until the last 6 months that completely drove me out and ruined my experience here. Constant repairs with water and a/c, constant smoking everywhere (even though its prohibited), constant noise, pool never opened (didnt get to use it once in two years), unusually high utility charges (even though I traveled a lot). The absolute worst thing though was a large group of people who decided to spend all... summer outside in the public courtyard drinking, smoking, being obnoxiously loud till late hours and sometimes even getting into physical altercations with each other. This was the most obnoxious, ridiculous and inconsiderate group of people I have ever seen. The rest of the residents and myself had to endure them this summer as nothing other than a few emails from management and the police coming by a few times, didn't really change much. Speaking of the police, my last few weeks there, the police came by numerous times for various reasons and one time I even counted 9 cop cars there. Definitely didn't feel safe there towards my last few weeks. My point is, it is cheap but it comes at a great cost. A lot of nasty people, a lot of trash and smoke, and definitely a lot of noise, very little being done about it. Lee mas

If you can afford to pay extra for an apartment every month avoid THE FLATS. Although conveniently located in Rockville, MD with lots of nearby places to eat and shop the property is old and needs a complete makeover. You also need to be prepared when you receive your water and electric bill they seem to be generated randomly because during my stay with them no one could tell me where my meter is? and why I am being charged with an exorbitant amount of electricity and water each month. ... Security is an issue as well people can enter the building anytime; the only units that have limited access are situated in the 3rd floor but the rest of all the units are accessible just make sure you lock your door or better yet get a dog. Lee mas