Chateau Apartamentos

You'll get charged for All utilities but you can't even stay in your unit on the hottest days because they will turn Air Conditioning OFF every time it gets hot outside - unimaginable!

This place is not resident-focused, and there is no intention or value for their community. There is always an issue with the building where they shut off the water for "emergency" purposes without any warning email or notification, so you don't find out until you actually need to use the UTILITIES YOU PAY FOR. The office management only cares about repairs for the image and money. Externally, it may look nice, but inside are cheap repairs infested with bugs and unhygienic and concerning safety... practices. The repairs is covered up work and you can see the lack of care when you inspect the walls and corners of the carpet and bathroom. Lee mas

I have been living here for several years. Overall experience is poor, and recently I felt it is rapidly going downhill.

(1) Good luck getting your maintenance completed. I put in a maintenance request, and two weeks later, nobody called or came to fix anything. I had to go to the front desk and complain before they sent someone the next day. There is another maintenance request, it has been more than three weeks, and nobody in the management office could tell me when it will be completed....

(2) Unresponsive staff. When you go to the management office and ask to talk to a manager, they will give you the runaround, they will say they are busy and will get back to you in a few days, and a few days later, they will say the manager you want to talk to is not in office today but they will read your complaint and get back to you. It is frustrating to see no manager wants to be accountable for the issues you encounter. Problems do not go away and they tend to get worse, but staff appears to not care at all.

(3) Staircase has strong odor of marijuana sometimes. One night I saw a man just sitting on the stairs, apparently to sleep. Does this make you feel safe?

(4) Construction noise from balcony and façade repair is unbearable and the proposed construction timeline is MULTI-YEAR (as told by management). If you are working from home, or have to stay at home to care for your children, be prepared for loud noise on workdays. Lee mas

Nothing works quite right for any length of time: plumbing, electrical, HVAC, etc. Mice, roaches and construction noise that has been ongoing for months make this a less than ideal choice. Management and Staff are apologetic; but, unresponsive and uncaring. Stuck here for a few years, waiting out COVID before I move; but, avoid this property if you can. SMC is a big operation, so not much success if you elevate complaints, they really don't care.

If I could give The Chateau "0" stars I would. Do yourself a favor and do not rent here. First of all before I moved in, I was promised several upgrades to the apartment...all lies none of these promises were fulfilled, no apologies, no solution.
The apartment is very noisy from elevators/maintenance working; they shut off water frequently without notice most times. There hallways smell of marijuana all the time...do they even do background checks on people who live here?